Deputy Manager

2 weeks ago

Cumbria, United Kingdom YHA Full time

YHA Borrowdale are looking to recruit a Deputy Manager for 42.5 hours per week.

What can YHA offer you?

YHA Borrowdale is somewhere a little different, certainly not your average office. YHA offers a fantastic benefits package including:

  • We pay £28,487 per annum (this role is fixed 42.5 hours per week, permanent contract)
  • We can offer live in accommodation if required (The current staff accommodation charge is £63.70 per week)
  • You will get access to YHA’s staff discount and cash back portal
  • Free YHA Membership each year
  • 10 nights free hostel stays per year for you and up to 3 friends or family

There’s lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as Deputy Manager?

Our deputy managers support the hostel manager with the day-to-day operational management of the hostel and in delivering an excellent customer experience.

You will contribute towards the achievement of targets across all aspects of the hostel operation including food and beverage, and will be responsible for maximising revenue whilst controlling expenditure

You will have support the hostel manager by managing a team of employees and occasional volunteers.

You’ll also contribute to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.

What Skills and Experience do you need to be a Deputy Manager?

Our Deputy manager role requires flexibility to cover different shifts and tasks. It’s an advantage but not essential that our team members have worked in a face-to-face role with customers previously. Experience in hospitality or customer service is desirable, including the management and delivery of a quality service.

Our Deputy Managers are responsible for supporting the management of an operational budget and delivery of KPI’s, therefore, previous leadership experience and experience managing budgets is desired.

Food safety level 2 and APLH level 2 qualifications would be desirable but not essential. Experience / working knowledge of managing varying pressures, including significant peaks in workload demands and experience of managing a team is essential.

Duties vary so good communication skills, excellent timekeeping and basic IT skills are advantages.

Knowledge and understanding of YHA’s core purpose and experience of working in a team are beneficial.

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