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Head of Programmes

3 months ago

Bracknell, United Kingdom HealthHero Full time

Head of Programmes & Change Management
12 month fixed term contract
Full time
Bracknell / Hybrid

HealthHero is a digital-first, end-to-end healthcare provider. We connect smart digital tools with gold-standard clinical expertise to enhance people’s whole health and optimise healthcare efficiency.

Job Description:

Responsibilities:

  • Be responsible for the project control and change coordination of all projects and programmes that impact HealthHero – Enterprise operations
  • Bring clarity on programme objectives and progress in meeting those objectives including quality metrics based around:
    • Financial performance and optimisation
    • Lean process implementation to optimisation operational KPIs and SLAs
    • Patient safety
    • Clinician and patient satisfaction
    • Project velocity
  • Document project progress, timelines and risk management (including providing a structure for project, commercial, clinical and operational risks) so that risks are be considered and mitigated within our risk management framework
  • Coordinate change management within multi-disciplinary project teams with internal and external stakeholder involvement
  • Assist in the prioritisation of resource and effort based in impact/outcome assessment and tracking
  • Provide periodic reporting (weekly and monthly) to the operational board

 

Accountability:

Report directly to the Manging Director – Operations

Requirements

  • Worked within the Primary Healthcare environment, ideally with experience across Private and Public healthcare structures
  • Have excellent project management and change management experience with sound knowledge of project management methodologies
  • Have evidence of working with multi-disciplinary teams across technology, clinical and operational structures
  • Be an astute people person with the ability to read the room and moderate conflict arising from change anxiety and velocity of change
  • Worked with clinical and resource management systems, processes and polices with a clear understanding of approval and quality assurance stage gates in projects and change management
  • Demonstrate clear ownership of project and the ability to enthuse about and evangelise the benefit of strategic projects
  • Be and active listener and demonstrate active engagement in issue resolution and escalation

Benefits

  • Company Pension scheme
  • Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
  • 25 days holiday +8 days bank holiday and an extra day off for your birthday
  • Electric Car scheme
  • Cycle to work scheme
  • Salary Exchange scheme