IT Service Manager

3 weeks ago

London, United Kingdom Colt Technology Services Full time

Colt DCS provides true service and operational excellence in the sustainable design build delivery and operational management of hyperscale data centres across Europe and APAC We provide data centre solutions to hyperscale and large enterprise customers across 17 state of the art carrier neutral data centres spanning 7 cities.

 

Our hyperscale and colocation solutions allow our customers freedom to plan effectively for the growth of their business knowing that their data centre strategy is ready for the demands of tomorrow We have over 25 years of experience in the industry delivering on our vision of being the most trusted and customer centric data centre operator in the market We put environmental awareness at the heart of everything we do because we know its the right thing to do for our planet Thats why were taking the ownership to reduce our environmental impact globally and make sustainability a key strategic driver. As part of our sustainability journey Colt DCS has set comprehensive near and long term Science Based Targets to cut our emissions in line with the SBT is latest Net Zero Standard.

IT Service Manager

Location: London

 

About Colt Data Centre Services

Colt Data Centre Services has over 20 years of experience in designing, building and operating energy-efficient, reliable data centres - hosting significant financial, media, corporate and cloud wholesale providers across the world.

Our customers are at the heart of everything we do, we endeavour to take a customer led approach across our operations striving to serve our customers with a seamless experience no matter what facility or region they are in.

Finding the right solutions for our customers starts with finding the right people for Colt DCS. We believe in creating a healthy, learning environment for our employees to flourish.

 

MISSION

Reporting to the Service Delivery Manager, the IT Service Manager will support a number of business critical IT Services.  Where required, you will provide support to Incident, Problem and Change Management Teams.

 

OUTCOMES

  • Interface on any Service issues or contract issues about the service provided by Colt DCS or any 3rd party suppliers
  • Working with the wider IT team to ensure processes are in place to manage and maintain IT Services
  • Supplier Management including managing performance through frequent service and business reviews
  • Where required managing Service Improvement Plans
  • Incident Management, including Root Cause Analysis for high priority incidents
  • Change Management and ensuring Changes are properly documented

 

THE TEAM

 

The Technology team comprises Demand, Applications, Infrastructure and Service Management.  You will be part of a wider organisation that includes Sales, Real Estate, Operations and Enterprise Support Functions.

Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers

 

THE SKILLS / EXPERTISE THEY BRING

Essential

  • Experience in delivering IT/Business service management & budget control.
  • Good negotiation, influencing and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a reactive high-pressure environment
  • Excellent interpersonal skills
  • Excellent written and verbal communication skills
  • Able to produce reports, prepare, organise and deliver client meetings
  • Ability to understand key client concerns, issues and agendas

Desirable

  • Vendor Management
  • ITIL V3/4 Foundation Certification (Desirable)

What we offer:


Colt DCS is a growing business that is investing in its people Our people are defined by their ability to make things happen and deliver on their promises We offer skill development learning pathways and accreditation to help our people perform at their best regardless of role and location.


In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to staff Colt DCS recognises the importance of a work life balance.


Some benefit examples are

  • Pension and insurance options
  • Access to a virtual business school for ongoing learning
  • Business mentoring
  • Discounts with local hospitality and retail providers
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
     

 

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