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Part-time Customer Service Assistant

4 months ago

Diss, United Kingdom CVS Group Plc Full time

Part-time Customer Service Assistant - Animed Direct

Practice Site: Animed Direct

Animed Direct

An exciting opportunity has arisen for two Part-time Customer Service Assistant to join Animed Direct on a permanent basis. In this role, you will work as part of a team to ensure customer queries and orders are efficiently responded to and resolved.

Animed Direct was established in and sells animal medicines, pet food and accessories to customers across the UK, as well as managing distribution of a growing number of own-brand medicines to our circa vet practices across the country.

Some of your key duties include the following:

Answering customer calls and emails Liaising directly with customers by telephone, consistently providing customer service excellence Resolving emails promptly and efficiently Recording details or enquiries, comments and constructive feedback

To be successful, you will need to be able to demonstrate:

Excellent communication skills across all channels including verbal & written Basic IT skills (including Excel for reporting) and the willingness to learn new skills and systems Excellent attention to detail The ability to effectively build rapport with customers Customer service experience

Hours of work:

We have a number of hours available Monday - Friday working from 09:00 -15:00 over a minimum of 15 hours a week to a maximum of 20 hours a week.

We also have hours available working on Saturday 08:00 – 17:00.