Head of Operational Delivery

4 weeks ago

Swindon, United Kingdom National Trust Full time

Summary

We're looking for a Head of Operational Delivery – Retail South to join our team on a 12 month FTC.

This opportunity will cover the southern region of the country, overseeing our retail operations from Norfolk to Kent and extending all the way to the tip of Cornwall.

You'll lead a team of Area Managers to deliver commercially successful retail operations, to delight our visitors and to provide a safe and compliant working environment for our staff and volunteers.

What it's like to work here

There’s never been a more exciting time to be a part of our multi-site retail business and part of a much-loved charity that puts people and places at the heart of its work. We have a clear strategic direction and a huge amount of opportunity and ambition. This crucial and exciting role provides a chance to play a key part in driving profitable, sustainable growth that helps the charity to deliver its core purpose, whilst enhancing our visitor’s experiences at our places.

Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

Please be aware that this role will involve significant travel across the regions and countries in which we operate.

What you'll be doing

You’ll lead a team of Area Managers to deliver a consistent, professional and successful retail operation. You’ll understand all elements of your region and use your experience to identify best practice and opportunities to optimise performance. You’ll seek out and engage with all stakeholders and will lead on regional Commercial meetings.

As one of two Heads of Operational Delivery in Retail and a further six colleagues across F&B and Holidays, you’ll work as a close team, sharing best practice and leading on national initiatives on behalf of your peers. You’ll be known for your inclusive leadership and abilities to inspire and engage our wider teams to deliver not only our retail ambitions and goals but also our National Trust strategy. 

By using your strong skills of influence and emotional intelligence, you’ll build effective relationships within the wider retail teams, support functions, regional colleagues in operations and the wider consultancy to enable delivery of brilliant customer service for everyone and great retail experiences. Your experience in working within a matrix structure means you’re adept at navigating a complex organisation, prioritising effort and communicating in a clear, compelling way.

Who we're looking for

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what is possible in this role. For this position we’re looking for someone who has:

Experience of managing a multi-site commercial operation with a focus on service and consistent standards Proven leadership skills to inspire and drive performance through coaching and mentoring Managing performance; setting, tracking, reporting on metrics and inspiring people Excellent communication and influencing skills to build relationships in a multi-stakeholder environment Commercial acumen, ownership of P&L, developing budgets and managing KPI’s Analysing data to produce insight which drives performance Delivering change within a multi-site commercial operation Resilience and tenacity, able to work under pressure and to manage complex situations and concurrent project

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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