Patient Administrator

4 weeks ago


Gainsborough, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

Job summary

Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user?

If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our patient admin services team and working alongside our community nursing and specialist services colleagues could be right for you.

We're looking for experienced administrators who can transfer their skills to the NHS, ensuring that our community clinicians and patients are always supported with expert admin help.

You should be willing and available to work on a rota basis usually between 0830-17:00hrs Monday to Friday. Your base would be John Coupland Hospital or Pottergate, Vanessa Drive, Gainsborough, on a rota basis

Main duties of the job

Following policies, procedures and quality standards, to provide a professional and efficient administrative service which enables our clinical teams to focus on delivering patient care.

To communicate in a timely, sensitive and empathetic manner with patients and clients either verbally or non-verbally, ensuring accurate details are recorded and either actioned or passed in a timely manner to the responsible person/team.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more

Job description

Job responsibilities

Monitor voicemails and respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary. Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services. Maintain accurate patient records using both computer and paper. Receive, record, transmit, store and retrieve information from paper or electronic records and databases. Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures. Unlock premises/ensure premises are securely locked and alarms are set prior to leaving the premises, if required. Adhere to LCHS's information governance requirements, treat all information as confidential and abide by the Data Protection Act. Person Specification

Qualifications

Essential

Level 2 vocational qualification or equivalent in Business and Administration, or equivalent experience

Knowledge

Essential

Knowledge of confidentiality and data protection legislation

Experience

Essential

Experience of working in an administrative or office environment, delivering a range of administrative functions Experience of dealing with members of the public, both face to face and by telephone Experience of working in a fast-paced, ever-changing environment and meeting deadlines/targets Experience of working collaboratively in a team

Desirable

Experience of working in a healthcare service

Skills

Essential

Ability to work to a high level of accuracy and attention to detail, with constant interruptions High level of competence in Microsoft Word, Excel and Outlook Ability to liaise effectively with staff at all levels as well as with patients and their families Ability to work autonomously, managing and prioritising a busy workload

Desirable

Touch typist Competent in the use of SystmOne
  • Patient Administrator

    1 month ago


    Gainsborough, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user? If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our...

  • Patient Administrator

    1 month ago


    Gainsborough, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Do you have excellent communication and administration skills with recent experience of working in a busy office environment where no two days are the same? Are you a proficient Microsoft Office and IT user? If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining our...


  • Gainsborough, United Kingdom Priory Healthcare Full time

    Are you interested in a role working for the Priory Group at Priory Hospital Lincolnshire? Priory Hospital Lincolnshire is a 28 bed low secure service with two wards, situated in the Gainsborough area of the Lincolnshire county. We cater for male only patients detained under the Mental Health Act who suffer from mental illness and related illness such as...


  • Gainsborough, United Kingdom Priory Healthcare Full time

    Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams. Priory...


  • Gainsborough, United Kingdom PMA LTD Full time

    **Kirton Lindsey & Scotter Surgery** The Apprentice will be responsible for undertaking a wide range of reception duties and the provision of general support to the team and be the central point of contact for patients. You will undertake a Business Admin level 3 Apprenticeship training which is provided by PMA Ltd, additional on the job training. **Annual...


  • Gainsborough, United Kingdom United Lincolnshire Hospitals NHS Trust Full time

    To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital appointments in line with the booking requirements of the Trust. To ensure patients receive all relevant information in a timely accurate and effective way. To ensure all data...


  • Gainsborough, United Kingdom The Welby Group Full time

    **THE JOB** Are you looking for a workplace that will invest in you? Are you a knowledge sponge? Do you thrive when learning on the job? Do you like to learn new CRM systems? Great, keep reading! Come and join our lovely team at our Cleveland Practice in Gainsborough. As a Business Support Administrator Apprentice, we rely on you to provide crucial...

  • Team Administrator

    1 week ago


    Gainsborough, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

    The Gainsborough Community Mental Health Team are recruiting a Team Administrator to join our growing team. The Gainsborough CMHT is a community based service supporting community based staff and other medical professionals within this service. This is a Monday to Friday 9-5 service. This service helps support people with severe and enduring mental...

  • Receptionist

    3 weeks ago


    Gainsborough, United Kingdom Priory Healthcare Full time

    Are you interested in a Receptionist role working for the Priory Group at Priory Hospital Lincolnshire? Priory Hospital Lincolnshire is a 28 bed low secure service with two wards, situated in the Gainsborough area of the Lincolnshire county. It caters for male only patients detained under the mental health act who suffer from mental illness and related...


  • Gainsborough, United Kingdom NHS Property Services Full time

    We have a great opportunity for a Receptionist to join our team based in Gainsborough - Gainsborough Health Clinic. The salary on offer is £20,450.33 per annum. (Pro rata for part time hours). This is a 16 hour per week position with a working pattern of 8 hour shift on Thursday and Friday. We also offer; 27 days holiday not including bank holidays,...


  • Gainsborough, United Kingdom The Welby Group Full time

    Job summary Join Our Dynamic Healthcare Team as anAdvanced Clinical Practitioner! Are you an experienced and highly motivatedAdvanced Clinical Practitioner seeking an exciting opportunity? Look nofurther! We are a group of 4 practices in beautiful Lincolnshire, serving35,000 patients, and we are on the lookout for a talented individual to joinour...

  • Pharmacist

    3 weeks ago


    Gainsborough, United Kingdom Lincolnshire Co-op Full time

    About the role: Our community pharmacies play a key part in caring for the health and wellbeing of our customers and members. As the largest Co-operative Pharmacy group, our pharmacies offer so much more than just exceptional customer service! From prescriptions and flu vaccines to podiatry, we’re passionate about looking after the health needs of...


  • Gainsborough, United Kingdom Priory Healthcare Full time

    Priory Hospital Lincolnshire is a 28 bed forensic low secure hospital comprising of two 14 bed wards; Lancaster being the acute admissions ward and Scampton being the rehabilitation ward focusing on community reintegration. The service supports male patients detained under the Mental Health Act, experiencing mental illness and personality...

  • Salaried GP

    2 weeks ago


    Gainsborough, United Kingdom The Welby Group Full time

    Job summary Join the Welby Group and unlock a fulfilling career as asalaried GP in the heart of Gainsborough! Tired of drowning in admin tasks? Letus help you reclaim your time for the things that truly matter. Embrace change,prioritize patient care, and become part of a team that values work-lifeharmony. Main duties of the job At the Welby...


  • Gainsborough, United Kingdom Lincolnshire Community Health Services NHS Trust Full time

    Lincolnshire Community Heath Services are looking for Registered Nursing Associates or soon to be Registered Nursing Associates to join their Gainsborough Community Nursing Team The positions are available on a full or part time basis across a 7 day period. We cover the hours of 8:00am to 6:30pm predominantly using Early and Late shifts. We offer a 12-week...