Outpatients Senior Administration Assistant
7 months ago
To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital appointments in line with the booking requirements of the Trust.
To ensure patients receive all relevant information in a timely accurate and effective way.
To ensure all data relating to patients is captured in a timely and accurate manner.
To provide a customer focused booking service.
To work with the Clinic Change Teams by setting up, cancelling and restructuring clinic templates
Ensuring Data Accuracy
Attention to detail
To be proficient in the use of CareFlow PAS.
Maintain a high level of knowledge of national Cancer Waiting Times (CWT) Targets and Guidance, and 18 week RTT.
Negotiate with other departments of the Trust to ensure that patient appointments are booked to meet national and local waiting time targets. Liaise with clinicians and their secretaries regarding issues with clinics.
Inform potential patient breaches to the relevant managers within Outpatients, CBU and Cancer Services where appropriate.
Negotiate and co-ordinate appointments with patients in line with national RTT standards.
Have an understanding of the Trust Patient Access Policies particularly in reference to the management of routine and cancer patients, and understand the responsibilities within.
To ensure all administrative processes are dealt with in accordance with the Trust’s Access Lists Policies.
To maintain the Patient Administration System (CareFlow) as required ensuring accuracy and timely data quality in accordance with Trust protocols.
To input OPCS (Office of Population Censuses and Surveys) and HRG (Healthcare Resource Group) codes where relevant.
To update patient information using the Summary Care Record
What’s the hospital like?
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.
If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?
One Trust, Endless opportunities
What should you do next?
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