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Guest Experience Supervisor

4 months ago

Slough, United Kingdom Marriott International Full time

We are looking for true people person who can drive and motivate the team to delight and wow our customers from the moment they walk into the hotel. The selected candidate will become a part of our brilliant Front Office team who always strive to deliver the best service for our guests while working in a dynamic environment. In this role you will assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel. You will be an ambassador for Delta Hotels by Marriott, living our Purposeful Service culture in a warm, wise and in-control manner, never being in the way of guests but knowing when to be there for the moments that matter. 

This position is offered on a fixed term basis for maternity cover from June 2024 for 12 months. Every level of support and resources will be provided to the successful candidate to find new opportunities in Marriott at the end of the contract term.

What you’ll be doing

Greet guests with a warm welcome on arrival and bid them a fond farewell on leaving. Actively listen and respond positively to guest questions, concerns, and requests. Run shifts, assisting other employees to ensure prompt guest service. Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis and you will be a key player in helping our guests make the most of their stay at the hotel. Proactively engage guests in conversation regarding their stay, property services, and area attractions/offerings. Provide information to guests about: outlets, staff and services, including hours of operation, room locations, types of rooms, room rates and discounts. Partner with and assist others to promote an environment of teamwork and achieve common goals. Process payments and follow all payment and cash handling procedures. Train, coach and manage the Front Office team in order to support engagement and opportunity.

What we’re looking for

Great conversational skills and teamwork-oriented Positive outlook and outgoing personality Pro-active and reliable Previous experience in working in a hotel reception environment. Previous supervisory experience is a big plus but not essential. However, minimum one year working in a high contact customer service role is required.

This is a full time position (40 hours / 5 days per week) working a variety of early and late shifts Monday to Sunday.

Rewards for work, benefits for your lifestyle

You’ll be supported in and out of the workplace through:

Discounts on hotel rooms, gift shop items, food and beverage Learning and development opportunities Recognition programs Wellbeing programs Encouraging management Team-spirited colleagues Free gym membership, parking, meals on duty

Simple Made Perfect

At Delta Hotels by Marriott Heathrow Windsor we create a seamless full-service hotel experience that has been thoughtfully designed with the essential needs of frequent traveller in mind. Guests benefit from services and amenities that provide smart value including fast free Wi-Fi and complementary bottled water each day. By focusing on the details that truly matter, we can make them perfect - welcome to Simple made Perfect; Delta Hotels by Marriott Heathrow Windsor, positioned perfectly between London Heathrow Airport and historic Windsor. A fluid transition between exploration and historical culture. Guests can rejuvenate after a busy day at work or play in our state-of-the-art fitness centre. We offer a selection of diverse dining options, international dishes served at our restaurant, and casual bar snacks in the lounge. Those wishing to host a special event can take advantage of our personalized event services and choose a venue that can hold up to 400 guests.

What really differentiates this hotel is the people working here. If you join the team you will be part of a warm and welcoming second family who work together to provide outstanding service to our guests. You will be a valued team member who will be offered the opportunity to grow and develop and benefit from being part of the biggest and best hospitality company in the world. Opening doors to a world of opportunity.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.