Account Executive

7 days ago

High Wycombe, United Kingdom Inspired Thinking Group (ITG) Full time

ITG are looking for a strong administrator who can balance multiple priorities working alongside the Dreams Marketing Team, assisting the Account Manager with print requirements as well as project-based work. The Account Executive will be a member of the ITG business, based on-site at our client’s office in High Wycombe in a hybrid capacity, carrying responsibility for customer service delivery and operational excellence.

As our new Account Executive, you will be primarily responsible for the management of store orders, Campaigns and bespoke print production work through ITG’s marketing platform, Media Centre. Your focus will be around providing outstanding customer service and delivering operational excellence. You’ll build and maintain strong relationships with the ITG team on-site, as well as with the client. Ensuring all processes and systems best practices are adhered to and maintained.

Responsibilities include:

  • Taking accurate information from the Account Manager, formulating full briefs, assisting with production detailed specifications for suppliers
  • Assisting with quotation process by working with supplier and Account Manager directly
  • Store support and handling of all helpline queries
  • Maintaining detailed job history via the use of the management information systems as well as managing of master database
  • Managing client artwork, brief requirements and timings
  • Ensure all relevant parties are briefed and informed of project progress
  • Run and manage projects for campaigns ensuring all deadlines are hit and on time delivery achieved
  • Manage and supply of weekly reports

Requirements

  • First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
  • You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
  • The ability to build relationships and develop as part of a dynamic team
  • Full driving license and the ability to travel to suppliers, ITG offices and customer sites.
  • Service minded approach, proven customer service experience
  • Experience of working in an environment where priorities are constantly changing
  • Ideally, you’ll have experience in a client facing environment, even better if that has been in retail.
  • Commitment to the job and an overall team player
  • Ideally a good understanding of excel

Benefits

Work’s a treat

On top of a competitive salary, you can expect a whole load of perks:

  • 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • Smart Working Options – spend up to 40% of your working week from home.
  • So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process
  • Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.


We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other.

These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.


What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

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