Customer Service Assistant Platforms, Birmingham International

Found in: Talent UK C2 - 2 weeks ago


London, United Kingdom Virgin Trains Full time
Customer Service Assistant Platforms, Birmingham International (Talent Bank) Job Title : Customer Service Assistant Salary : £29,Close Date : 23-Apr- Employment Type : Full or Part time : Our stations team at Birmingham International are looking for enthusiastic individuals to join our Talent bank of Customer Service Assistants.  Do you have a passion and take pride in delivering excellent customer service? Do you get a buzz from making a difference to others? Then THIS is THE opportunity for YOU Here at Avanti West Coast, we are raising the bar on providing excellent customer service across the communities we serve. No two days on the railway are the same, with over , customers travelling on our network weekly, our Customer Service Assistants play a vital role in keeping our customers safe at the station and play a big part in keeping the network moving seamlessly. In this role you will have a chance to share your spark and make our customers experience memorable as they travel though our stations. This is an important role for us so we really need the right person. We don't just want someone who can answer questions, we want a team player who can help customers on their way with a cheerful smile. Want to be part of a team that Wins together? Take a look below. Essentials of the role include: Provide travel assistance, information and guidance to customers throughout the station including on platforms, concourse and all public areas. Taking initiative in problem solving and providing reassurance to customers. Ensure the safe and punctual dispatch of all services. Keep colleagues and customers safe through completing safety checks on the station. Be an ambassador for the company by going above an beyond for our customers. If there's nothing you like better than learning new things and meeting new people, then you could be just who we're looking for. Please note this is a safety critical position and you will need to pass a safety critical medical if successful with your application. Training will be provided.  **In addition, our Talent Bank includes a variety of contracts, primarily fixed-term contracts.**
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    Found in: Talent UK C2 - 17 hours ago


    London, United Kingdom Virgin Trains Full time

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