Assistant Customer Experience Manager

3 weeks ago


London, United Kingdom Marriott International Full time

We are looking for a passionate, dedicated and service-oriented Assistant Guest Experience Manager to join our Front Office team.
Manages day-to-day operations for Guest Experience, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Respond to guest requests, queries and complaints
Take and process guest room service orders
Ensuring Exceptional Guest Service
Work with the management team to ensure a seamless guest experience
Previous experience working within Front Office department
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
In joining EDITION, you join a portfolio of brands with Marriott International.



  • London, United Kingdom GPE Full time

    Job DescriptionReporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller properties...


  • London, United Kingdom GPE Full time

    Job Description Reporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller...


  • Greater London, United Kingdom GPE Full time

    Reporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller properties as required. At...


  • Greater London, United Kingdom GPE Full time

    Reporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller properties as required. At...


  • Greater London, United Kingdom GPE Full time

    Reporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller properties as required. At...


  • Greater London, United Kingdom GPE Full time

    Reporting to the Customer Experience Senior Manager, the Customer Experience Assistant Manager is responsible for day-to-day operational management located at Hanover. Hanover is a mixed-use 1.5 acre estate located on Hanover Square, home to some of GPE’s highest profile customers. The role also includes the Management of smaller properties as required. ...


  • London, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Customer Experience Manager** **Maintenance Contractor** **Full time, Permanent** **West London** **£38,000 - £45,000 PA** **Summary**: Responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of...


  • London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...


  • London, United Kingdom Experience Hire Full time

    NEW GROUND WON’T BREAK ITSELF. Our Business Risk Services practice focuses on helping organisation manage risk, improve operational processes and realise strategic objectives. Our team brings together a range of skills and experience across sector specialisms. Our Business Risk Services (BRS) team, provide clients with support on their internal audit...

  • Customer Experience

    4 weeks ago


    London, United Kingdom Critical Project Resourcing Ltd Full time

    We are looking for an individual to lead the Customer Experience at a Local Authority. Ensuring customers can receive information quickly and efficiently whether that be through face-to-face interactions or via telephone or email - Assisting with developing the councils online services to encourage greater use Experience of completing digital...


  • London, Greater London, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Accounts Assistant

    4 weeks ago


    London, United Kingdom TED EXPERIENCE Full time

    Job Description This Role Finance is a small but critical element of our agency. This role will support the finance director deliver outstanding service to our office and the wider field team at every level. As we grow, we are looking for a bright, outgoing induvial to join our finance team to ensure we not only maintain but improve and expand what we...


  • London, United Kingdom Ambassador Theatre Group Full time

    **Role**: Front of House - **Salary**: £14.21 per hour - **Type**: Fixed Term Contract - Full Time - **Closing Date**: 31-01-2024 at 10:00 - **Location**: Playhouse Theatre, Northumberland Avenue London Greater London WC2N 5DE **Customer Experience Supervisor** We are currently looking for a **Customer Experience Supervisor **who will assist the Customer...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Vanilla Recruitment (UK) Ltd Full time

    As the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving...


  • London, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    Job DescriptionA B2C financial services provider is seeking an ecommerce Customer Experience Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business...


  • London, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    Job Description A B2C financial services provider is seeking an ecommerce Customer Experience Owner to define and implement programmes that cut across multiple channels and products. Responsibilities: Define and run CX programmes and projects that cut across multiple channels and products Explore and introduce new capabilities that will make match the...


  • London, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    A B2C financial services provider is seeking an ecommerce Customer Experience Owner to define and implement programmes that cut across multiple channels and products.While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Responsibilities:Define and run CX...


  • London, United Kingdom Critical Project Resourcing Ltd Full time

    We are looking for an individual to lead the Customer Experience at a Local Authority. This role will focus on ensuring the excellent delivery of customer service across the boroughs different departments. Job responsibilities include, but are not limited to: - Ensuring customers can receive information quickly and efficiently whether that be through...


  • London, United Kingdom Get Recruited Full time

    CUSTOMER EXPERIENCE EXECUTIVE - NEW BUILD RESIDENTIALSkills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.LONDON - BRENT CROSS UPTO £40,000 + BONUS + EXCELLENT CULTUREGet Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small...