Head of Customer Experience

2 weeks ago


London, United Kingdom Critical Project Resourcing Ltd Full time

We are looking for an individual to lead the Customer Experience at a Local Authority. This role will focus on ensuring the excellent delivery of customer service across the boroughs different departments.

Job responsibilities include, but are not limited to:

- Ensuring customers can receive information quickly and efficiently whether that be through face-to-face interactions or via telephone or email
- Developing strategies to ensure all customers have access to services, including those who may need further assistance
- Assisting with developing the councils online services to encourage greater use

Candidate requirements:

- Experience of completing digital transformation projects
- Experience of working with a Local Authority

Please get in touch if you would like to find more information out about this role (emily@cpresourcing.co.uk)

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