Customer Service Assistant

2 weeks ago

London, United Kingdom Network Rail Full time

About Network Rail

Join our Operations Team at St Pancras International station - Customer Service Assistants

Network Rail High Speed - About Us

Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK's only international high-speed railway, High Speed (HS1). We bring together high speed domestic and international rail services with top brands in retail and hospitality under the roof of the iconic London St Pancras International.

At Network Rail, our passengers and freight users are at the heart of everything we do. We help to connect people to their friends and families and get goods to their destination safely and efficiently. We are an organisation where people matter. Watch our video to find out more

Our Vision - to deliver the best High Speed rail customer experience.

Running the railway - Network Rail High Speed
Brief Description

Customer Service Assistants

We are looking to recruit a number of permanent Customer Service Assistant positions. The purpose of a Customer Service Assistant is to provide a customer focused presence within the station on a day to day basis, to deliver a first class and safe station environment for train operating companies, passengers and retailers.

These positions are entry level and a great opportunity to experience life at Network Rail High Speed. Once you've mastered the role of a Customer Service Assistant and feel like it is time to move on, there are opportunities to progress your career - with internal vacancies being posted on a regular basis.
About the role (External)

The role

The key responsibilities of a Customer Service Assistant are to:

• Act as a highly visible point of contact for station users and provide excellent customer service to all - including visitors, contractors, retailers, train operating companies and customers travelling throughout the station

• Undertake regular station checks - including on contractor compliance, security, safety and equipment - in accordance with relevant company standards and procedures, plus complete the relevant paperwork for audit purposes

• Respond to and record emergencies and incidents involving the general public and industry partners as required

• Provide a point of contact for the reporting of faults within the station - maintaining appropriate records, reviewing and closing actions as required

• Actively assist and provide information to customers travelling throughout the station

• Check contractors have relevant risk assessments and method statements prior to issuing a Permit to Work

• In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station

• Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly

• Fulfil allocated duties as prescribed within Emergency Plans

These are permanent positions, so come and be part of a truly unique business that brings the UK closer to Europe.

We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here.

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you

About our people and the recruitment process - We're an inclusive employer of choice and we welcome applications from everyone We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

The person

We are looking for candidates with:

• Good command of the English language - both written and oral

• Experience of working in a customer facing environment

• Confidence to deal with different types of situations assertively

• Experience of working effectively as part of a team

• The flexibility to work a range of shift patterns - including early, late and night shifts

Although not essential, it would be an extra plus if you were:

• Educated to GCSE or equivalent in English and Maths

#J-18808-Ljbffr

  • Customer Service Assistant

    7 days ago

    London, United Kingdom Burton Bolton & Rose Recruitment Services Limited Full time

    **Customer Service Assistant** **London, W3** **£24,500 + Pension** A friendly Customer Service Assistant with excellent communication skills is required to join this growing local Company, there will be plenty of opportunity for progression available for the right person. **Some of your duties will include**: - Assisting in the Customer Service...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Bridge of Hope Full time

    Job Title: Customer Service Assistant Location: Lambeth, London Pay Rate: £13.50 per hour Working Hours: 35 hours per week, Monday to Friday Employment Type: Temporary to Permanent Are you a customer-focused professional looking for a rewarding opportunity in customer service? We are hiring a Customer Service Assistant to join our team in the vibrant...

  • Customer Service Assistant

    5 days ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant x 14 - St Pancras **Location**: London, GB **Department Name**: CT St Pancras QX (989201) G1 **About Network Rail**: **Network Rail High Speed - About Us** Network Rail High Speed Ltd (NRHS) is responsible for operating and maintaining the UK’s only international high-speed railway, High Speed (HS1). We bring together high...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Future Leisure Limited Full time

    **CANDIDATES MUST BE OVER 18** **COMPETITIVE BONUS SYSTEM** This is a fantastic opportunity to join our team working as a Customer Service Assistant in **Royal Casino Slots **at our **Swiss Cottage** Location. We operate the best gaming and amusement machines on the market with ongoing investment in the latest releases and technology. We pride ourselves...

  • School Customer Service Assistant

    2 weeks ago

    London, United Kingdom in Newbury Full time

    Home School Customer Service Assistant jobs in London 4 School customer service assistant jobs in London School Customer Service Assistant PART_TIME London Chartwells - Schools 30.04.2024 School Customer Service Assistant PART_TIME London Chartwells - Schools 30.04.2024 Are you a team player with a passion for food and people? Do you thrive in a...

  • Customer Service Assistant

    4 days ago

    London, United Kingdom Compass Group Full time

    **Customer service assistant - London** **Working in various locations in central London** **37.5 hours a week - £13.15 an hour** **Overall Purpose of the Role** - To provide a friendly and professional service to all customers and clients. Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Customer Service Assistant** **Location: BCA Enfield** **Salary: £23,777 per annum (£11.40 an hour)** **Working Hours: Hours to be discussed at Interview - Part and Full time...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Cafepoint LLP Full time

    We are looking for an experienced customer services assistant with a minimum of 6 years experience to work in a busy Vending Machine company We are looking for someone reliable, punctual and who can use their own initiative. You will need to be able to work on your won as well as in a team. VENDING EXPERIENCE WOULD BE IDEAL BUT NOT ESSENTIAL Duties...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Student Cribs Full time

    About Student Cribs:  Student Cribs are the largest provider of second and third year housing in the UK. To date, Student Cribs has over 900 properties (over 4,900 beds) in 24 cities. Student Cribs finds, buys, refurbishes, lets, and manages high quality student houses and flats on behalf of its investors. The whole process is managed in-house to ensure...

  • Assistant Customer Service Assistant

    4 weeks ago

    Wimbledon, Greater London, United Kingdom SLS Recruitment Full time

    Customer service background is an advantage. Are you feeling stuck in a dead end customer service job with no development or progression? Maybe looking for something challenging to engage your enthusiasm and develop vital business and customer service skills to a professional level? Our Client is one of the fastest growing face to face sales and customer...

  • Assistant Customer Service Assistant

    4 weeks ago

    Wimbledon, Greater London, United Kingdom SLS Recruitment Full time

    Customer service background is an advantage. Are you feeling stuck in a dead end customer service job with no development or progression? Maybe looking for something challenging to engage your enthusiasm and develop vital business and customer service skills to a professional level? Our Client is one of the fastest growing face to face sales and customer...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Argyll Full time

    **About you**: Are you looking for a workplace that challenges and inspires you? A place where exceptional customer service, team wellbeing, and development are at the centre of the business’ objectives? We're looking for committed, service-oriented, and engaging individuals to become part of a team delivering exceptional customer service support to our...

  • Customer Service Assistant

    7 days ago

    London, United Kingdom STM Group Full time

    **STM Group are looking for Gate Line/Customer Service Assistant who must be LOCAL to Waterloo Railway Station (and surrounding areas) and be willing to work at other nearby train stations on the South West Rail network.** MAIN PURPOSE OF JOB: To perform gate line duties in accordance with established client specific targets as briefed by the...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant [Assisted Travel Lounge] **Location**: London, GB **Department Name**: London Euston Managed Station **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation...

  • Customer Service Assistant

    14 hours ago

    London, United Kingdom Government Services Full time

    Customer service assistant - London Working in various locations in central London 37.5 hours a week - £13.15 an hour Overall Purpose of the Role To provide a friendly and professional service to all customers and clients. Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant - London Paddington Managed Station x2 **Location**: London, GB **Department Name**: Wales & Western Region.RWES..MS.7 **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently....

  • Customer Service Assistant

    4 weeks ago

    North London, United Kingdom Noir Resourcing Full time

    **Customer Service Assistant | Immediate Start** **Watford** - Want to work somewhere you can gain lots of great transferable skills?_ If you love interacting with customers and consider yourself a team player, this could be the perfect fit for you! This is a great opportunity to join an exciting start-up based in Watford. They are looking for a new team...

  • Customer Service Assistant

    7 days ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant - London Liverpool Street Managed Station **Location**: London, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an...

  • Customer Service Assistant

    4 weeks ago

    London, United Kingdom Network Rail Full time

    Customer Service Assistant - Kings Cross Station **Location**: London, GB **Department Name**: Eastern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people...