Customer Service Assistant

3 weeks ago

London, United Kingdom Compass Group Full time

**Customer service assistant - London**

**Working in various locations in central London**

**37.5 hours a week - £13.15 an hour**

**Overall Purpose of the Role**
- To provide a friendly and professional service to all customers and clients. Taking responsibility for ensuring that all food and beverage areas are fully stocked, and the working environment is clean and tidy.
- To maintain the kitchen, dining room, associated areas and equipment to the highest levels of cleanliness, and to ensure correct use of all cleaning equipment and cleaning products at all times.
- To assist with food and beverage preparation, service, handling and storage as directed by
- your Line Manager.
- To ensure that all customer questions and queries on the site are dealt with appropriately.

**Key Acountabilities**
- Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
- Ensure the highest level of customer care is adhered to at all times by role modelling the ESS Way values and behaviours at all times to colleagues and customers
- Support the preparation, production and service of food ensuring Company brand standards are maintained
- Actively gain customer feedback, passing information gained on to your line manager
- Where possible proactively up-sell and demonstrate excellent knowledge of all products provided to customers and clients
- As part of our commitment to continuous improvement and innovation, all colleagues are encouraged to seek ways to improve work activities and promote efficiency
- Complete regular day to activities as instructed by your line manager/supervisor
- Ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements, including but not limited to Food Information Regulations and Reference Intake labelling
- Perform and document routine inspection and maintenance activities. Notify management of occurring deficiencies or needs for repairs
- Complete, maintain and update all Food Safety and Health & Safety paperwork correctly when required.
- Ensure pre and post-service checklists and cleaning schedules have been completed before and after all food services
- Comply with all client & company health & safety procedures and standards at all times e.g. Food Handling, COSHH, uniforms & PPE, Manual Handling, Fire procedures, and Quality control.
- Maintain the cleanliness of working areas ensuring Health and Safety hazards, issues, near misses and accidents are reported using the appropriate reporting procedures at the earliest opportunity.
- Ensure the correct storage, control and use of all machinery and equipment, cleaning materials and relevant chemicals.
- Undertake mandatory training as detailed in the training matrix, ensuring all training is recorded on your training record card and completing all online training
- Be flexible and comply with any reasonable requests made by your line Manager
- To observe and comply with all company and unit profit protection procedures, reporting any issues to your line manager as required for the smooth operation of your department/site
- Support and implement stocktaking procedures ensuring mínimal risk of waste
- Assist when required with the loading or unloading of supply vehicles
- Support with hospitality/functions/operation feeding service delivery effectively and efficiently
- Be flexible and comply with any reasonable requests made by your line Manager including, if necessary working within other units within a reasonable distance

***

**Person Specific**

**Essential**
- A good communicator, able to liaise confidently with customers and engage with team members
- Self-motivated and able to work unsupervised
- A positive attitude and commitment to high levels of customer care
- An enthusiastic individual with a passion for working in a catering environment
- High standards of personal hygiene
- Able to work flexibly in line with business requirements
- Able to undertake a range of manual cleaning duties
- Follows the right procedures and challenges unsafe behaviour
- Is positive and proud of doing a great job
- Shares knowledge and experience with other team members

**Desirable**
- Experience within a similar role
- Basic Food Hygiene/level 2

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