Customer Service Assistant

3 weeks ago


London, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, resolving issues, and processing returns or exchanges
- Upsell products and services to maximize sales opportunities
- Conduct data entry and maintain customer records in our database
- Analyze customer feedback to identify areas for improvement and recommend solutions
- Collaborate with other departments to ensure customer satisfaction

**Skills**:

- Excellent phone etiquette with the ability to communicate effectively with customers
- Fluent in English, both written and verbal communication skills
- Strong upselling skills to promote additional products or services
- Proficient in data entry and ability to navigate computer systems
- Ability to analyze customer needs and provide appropriate solutions

**Job Types**: Full-time, Permanent

Pay: From £25,874.69 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 05/05/2024



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