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Customer service Representative

3 months ago

Bedfordshire, United Kingdom HAYS Full time
Exciting Customer Service opportunity in the Bedfordshire area

Our client is seeking motivated and customer-focused individuals to join their team as Customer Service Representatives. If you're passionate about helping people, have excellent communication skills, and thrive in a fast-paced environment, then this role is for you.
Responsibilities:

  • Handle inbound calls, emails, and chats from customers with professionalism and empathy.
  • Assist customers with inquiries, account issues, and product-related questions.
  • Provide accurate information and resolve customer concerns efficiently.
  • Maintain detailed records of interactions and follow up as needed.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
What you'll need to succeed 
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Ability to multitask and work effectively in a dynamic environment.
  • Previous experience in a call centre or office-based customer service role is a plus.
  • Proficiency in using CRM software and other relevant tools.
What you'll get in return 
  • Competitive compensation and benefits package.
  • Hybrid working policy
  • Opportunities for growth and career advancement.
  • Supportive and inclusive work environment.
  • Make a difference by helping our customers every day

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4589418