Customer Service Representative

2 months ago


Bedfordshire, United Kingdom Halfords Full time
About the Role

We are seeking a highly skilled and enthusiastic Customer Services Advisor to join our team at Halfords. As a key member of our sales team, you will be responsible for delivering exceptional customer service and providing expert advice on our range of motoring and cycling products.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving any issues in a professional and courteous manner.
  • Offer expert advice on our products, including car parts, technology, and cycle repair services.
  • Work collaboratively with colleagues to achieve sales targets and drive business growth.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • Experience of delivering great customer service in a retail sales environment.
  • A proactive approach to helping customers and understanding their needs.
  • Problem-solving skills and ability to work quickly and efficiently.
  • Availability to work on a rota basis, including weekends.
What We Offer
  • A competitive hourly rate.
  • Opportunities for career progression and professional development.
  • A range of benefits, including discounts on products and services, life assurance, and uniform.
  • A supportive and collaborative team environment.


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