Guest Services Representative

2 weeks ago

Bedfordshire, United Kingdom Center Parcs Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Guest Services team at Center Parcs. As a Guest Services Representative, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check guests in and out of the resort, ensuring a smooth and efficient process.
  • Handle guest complaints and concerns, escalating issues to management as necessary.
  • Work collaboratively with other departments to ensure seamless delivery of services to our guests.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Previous experience in a customer-facing role, preferably in a hospitality or resort setting.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A fun and dynamic work environment.

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