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Accommodation Support Officer

2 months ago

Aylesbury, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

Job summary

An exciting opportunity has arisen to join the Property Services team as Accommodation Suppport Officer covering the Trust's accommodation portfolio across Buckinghamshire.

The postholder will be supporting the day-to-day management of the accommodation services which consists of around 300 properties.

The role is key to the running the service, taking responsibility for the compliance with all applicable legislation, coordination of maintenance and customer liaison.

This is a busy, customer facing role with varying duties from administration, financial, facilities management to showing around properties. The post holder will need to possess the strong administrative, organisation and communications skills.

The role requires the postholder to have the ability to travel to different sites frequently and sometimes on short notice.

This is an opportunity for the right person to drive the accommodation services, in a new team whilst having a strong emphasis on continuous improvements.

The post holder will need possess the ability and skills to work on their own initiative alongside excellent prioritisation skills to need the demand of the role.

The post holder will support the successful delivery and maintenance of the Trust's accommodation services, and ensure the Trust are compliant with the applicable legislations and legal responsibilities.

Main duties of the job

To ensure the Trust is always compliant with all its legal requirements. To ensure health and safety compliance across the accommodation portfolio, including timely hazard identification and reporting. To support the successful delivery and maintenance of the accommodation services. Day-to-day operations ownership of accommodation services. To communicate effectively and efficiently to all stakeholders, , residents, contractors, maintenance teams as required, through the correct communication channels, , in person, email, telephone, letters, etc. To support the allocation with external accommodation partners. To draft, amend and issue tenancy agreements to residents. To undertake inventory and property condition checks; pre and post tenancy. To maintain and administer the tenancy deposit scheme.

Please refer to the attached Job Description document for full list of responsibilities and duties.

About us

Why colleagues think we are "a great place to work"

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.

Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes.

We welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, candidates with disabilities and care-experienced candidates.

We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application.

We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

Person Specification

Education & Training

Essential

A-level or NVQ Level 4 Customer Service training

Experience

Essential

Accommodation management or lettings industry. Working in customer service environment. Managing contractors. Working with confidential/ sensitive/ identifiable information.

Desirable

Dealing with complaints. Drafting reports and handling data

Skills, Abilities & Knowledge

Essential

Intermediate IT skills including Microsoft Office package. Excellent communication skills - written, verbal, presentation. Excellent organisation skills/ ability to prioritise and manage workload.

Special Circumstances

Essential

Ability to travel between sites. Flexibility around working hours. , earlier starts or later finishes on occasions.