Senior Claims Process Improvement Specialist
4 months ago
Who Are We?
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Category
Claim
Target Openings
2
What Is the Opportunity?
We are looking for an Senior Claims Process Improvement Specialist to join our Claim Europe, Value Added Services team on a permanent basis, based in any of our UK offices. If you have passion and flair for Claim improvement, and a drive to continuously enhance the Customer/Broker journey and experience, this is the perfect role for youAs a Claims Process Improvement Specialist you will be instrumental to our Claim Europe Value Proposition Programme delivery. You will analyse and document our Claims processes, be involved in Claim reviews, projects and Test & Learns. You will have excellent listening and communication skills, have an eye for detail, and be comfortable with gathering/using data and insights. You will collaborate with colleagues across our Claim teams and the wider Travelers business, making improvement recommendations and implementing change.
You will ideally have experience of delivering process improvement/change management efficiencies and benefits, within a Claims environment.
Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.
This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.
Be Committed, Be Connected, Be Creative and Be Energised – these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work.
To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments.
What Will You Do?
Build strong partnerships with business colleagues at all levels across Claim Europe. This will be achieved by providing business process improvement expertise aimed at improving overall business performance by identifying impediments to realising effective, efficient operations and business results. Changes in business processes and organisational behaviours will have a positive impact on the bottom line and customer experience. Review 'As Is' processes and make cost effective recommendations for future state to senior management ensuring you have their sponsorship and support to effectively deliver the required change. Own and lead the subsequent implementation efforts to achieve the identified benefits using relevant project and change management techniques, ensuring that your stakeholders and senior management are kept informed appropriately. You may lead project teams where the improvement initiative is owned by Value Added Services. Facilitate continuous improvement meetings, engage, and influence senior leaders and stakeholders by sharing your expertise of lean process improvement techniques. Work closely with other SPandE colleagues and business partners, actively participating in Claim strategic organisational initiatives which impact on operational effectiveness. Actively participate in Process improvement studies as an occasional project leader or individual contributor assuming responsibility for less complete studies which potentially have significant impact on the operation of a business unit. As part of the TRV Europe Claim organisation, be responsible for the effective delivery and oversight of improvements to operational processes that support the European Business functions, leveraging the resources of the broader Travelers Claim organisation where appropriate to achieve efficiencies and ensure consistency in delivery of service. Coach, mentor and develop project team members and business leaders on continuous improvement, process optimisation and effectiveness. Oversee the business process function by implementing recommendations which result in significant improvements in operational performance through re-designed workflows, productive behaviours, and effective use of technology. Participate in various projects and initiatives as required by the Head of Claim, Europe. Perform other duties as assigned.
What Will Our Ideal Candidate Have?
General knowledge of the insurance industry and its core business functions. University degree. Six Sigma Green Belt certified or above, or other recognised Lean qualification trained and proven experience of leading multiple process improvement reviews. Have previously successfully delivered multiple process improvement projects and initiatives. Consistently seek out market insight and use your knowledge to assist in the process improvements for all business functions. Be a strategic/creative thinker. Have good stakeholder management and communication skills. Be able to navigate complex matrix organisations, working collaboratively with other business functions. Demonstrate the operational skills necessary to deliver established business plans. Be highly organised, delivery focused and be able to work under your own initiative. Proven experience of leading change and influencing key stakeholders and business leaders. Proven experience of leading and managing process improvement projects through the project management lifecycle.
What is a Must Have?
Previous work experience gained within a Claims environment
What Is in It for You?
Private Medical Insuran ce: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a core contribution of a percentage of salary to your Pension Plan. Additionally, if you decide to contribute to the plan, you will receive an increased company contribution. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health programme provides access to free professional counseling services and other resources that support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
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