Customer Service Claims Handler
3 months ago
At AXA Partners, we have an exciting opportunity for you to join our Dedicated Services Team as one of our Customer Service Claims Handlers on a 6 month fixed term contract.
As a Customer Service Claims Handler, you will be taking inbound calls relating to the sale and administration of our motor breakdown policies as well as reviewing car hire and excess claims once skilled across the team.
As we strive to give our employee’s work/life balance, this role involves a mixture of home and office working with your base office located in Redhill.
**Working Hours**: Our working hours are full time, Monday - Friday 9am to 5pm. No weekends or Bank Holidays
**Salary**: £23,669.71 + £500 language allowance (if applicable)
**What you’ll be doing**:
- To answer inbound calls from AXA Motor Breakdown customers to administer renewals, address or vehicle changes and cancellations.
- To sell and administer other AXA products and their accessories to customers of our clients.
- To review car hire excess claims on our online system and process claims for customers
- Ensuring all cases are dealt with on a timely basis and regularly reviewed.
**Your Profile** What You'll Need**:
- Provide relevant and accurate information to every customer/partner on every call based on appropriate protocols, professional expertise and training.
- Ability to use initiative as well as all information resources available.
- Call queuing awareness and ability to respond appropriately - achieve SLA’s
- Ability to work as part of a team but also independently, taking responsibility for your own workload
- English written and spoken language skills
- Ability to prioritise, work under pressure and to strict internal deadlines.
- Keen to learn new skills, willing to be flexible and adapt as processes and the Company change.
- Strong organisational and time management skills with the ability to manage competing demands
**Even Better If**:
- Additional Language written and spoken skills welcomed. You’ll receive a £500 bonus for any additional languages spoken
- Good knowledge and experience of claims processing or call centre roles
AXA is committed to diversity and inclusion, join us in creating a positive impact on our customers' lives Join a company that cares for the environment At AXA Partners, we plant a tree for every new recruit with a permanent contract.
**About AXA**
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Our mission is to help our Corporate clients to enrich their customers’ experience, with more than 9,000 employees at their service anywhere, anytime.
**What We Offer**
One of the best things about joining AXA is our rewards package. At AXA Partners, we’re appreciative of the people who work for us, and our rewards package is reviewed regularly to reflect that. You can expect to receive:
- Group Personal Pension Plan
- Annual company & performance-based bonus
- Life Assurance (4x salary)
- Free staff travel insurance from your first day
- 22 days holiday, rising to 27 days with service
- AXA employee discounts
- Private Healthcare, Home & Motor emergency cover and much more
Our ambition is to become one of the most inspiring companies to work for, as such we’re committed to supporting employee needs, providing meaningful career development, and celebrating differences.
LI-Hybrid #Partners1
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