Listening Space Peer Support Worker

4 weeks ago

Oldham, United Kingdom Tameside Oldham and Glossop Mind Full time

Job summary

The Listening Space is a therapeutic space for people to come and feel listened to and supported. Listening Space peer support workers will work with clients both face-to-face contact and through offering support over the telephone. These clients may present in mental health crisis who require a place to offload, de-escalate or get away from day-to-day stresses.

Main duties of the job

For this role, we are looking for people who have lived experience of mental ill health either through their own experience or supporting another and would like to take the step in supporting people within their own community.

You will also support with the set up and close down of the space, working with individuals and groups. You will be working alongside your Listening Space colleagues and the wider team to support and safeguard those accessing the services.

About us

Here at TOG Mind, we are proud to have beendelivering high-quality mental health services based on the needs of localcommunities for over 40 years. Thework we do is vital in promoting accessible services to the people that need itthe most.

Our Visionis to enable everyone in our communities to achieve better mental health. OurMission is to continue to provide the best quality local mental health servicesin prevention, early intervention and primary care; alongside empoweringindividuals and our communities to live well.

We providemental health and wellbeing support services to some of the most vulnerable inour communities, both adults and young people. This includes early interventionand prevention mental health services, services for people in crisis, talkingtherapies, community wellbeing activities and mental health and wellbeingtraining services.

Benefits:

Weoffer a dynamic, stimulating environment that embraces change and is open tonew ways of working.

Wemaintain a strong commitment to ethical standards of working within a sociallyinclusive environment.

Weoffer ongoing training and development to all staff and volunteers, enablingyou to gain continuing professional development and expertise in mental health.

We offer a degree of flexibilityaround working hours, balancing work and personal commitments.

Job description

Job responsibilities

The Listening Space is an open-access drop-in for anyone experiencing mental health distress. As a model, it is a part of the wider GM crisis-alternatives funded by GM ICB, with the intention of providing a non-clinical setting for people to receive support where they may have previously attended A&E.

The service provides a safe, supportive environment for people who feel they need immediate support in difficult times.

People present with a range of difficulties, from relationship breakdowns and social stressors to long-standing mental health issues they just need some extra support with. A space simply to have their voice heard and receive support and validation can make a powerful difference.

TOG Mind works in partnership with Positive Steps Oldham to deliver joint appointments from the space on Wednesdays, enabling clients to access both mental health and practical support pertaining to issues such as benefits entitlement, housing, education & employment opportunities, families support etc.

As a Peer Support Worker you will be expected to:

Provide emotional support to people experiencing mental health challenges and life stressors.

Follow robust safeguarding and risk management processes, with support from senior colleagues.

Provide signposting information to external services as well as access into wider TOG Mind services.

Maintain accurate records pertaining to client information.

Access training relevant to your key development areas in the role.

Duties specific to this role:

Work as an integral part of the Listening Space team to enable the delivery of services by providing administrative support.

Act as the initial point of contact to members of our community and ensure they are welcomed to our services.

Sensitively help people to access the most appropriate source of support and enable active engagement.

Liaise with staff and volunteers to ensure the people using our services receive the support needed.

Maintain professional boundaries.

General duties:

Communicate effectively, verbally and in writing, to a wide range of people inside and outside the organisation.

Use IT systems including email, online systems, and Microsoft packages to record and share information.

Support the planning and delivery of a range tasks, activities or programmes in your department.

Carry out any other reasonable tasks relevant to the role.

Working pattern:

Monday 4:30-8pm

Tuesday - 4:30-8pm

Wednesday9am-4pm

Thursday - 4:30-8pm

Friday - 4:30-8pm

1 X Saturday per month 10am-2pm

Person Specification

Experience

Essential

Experience of providing support services to members of the public (E)

Knowledge

Essential

Knowledge of emotional wellbeing, mental health issues or other relevant health support services. (E)

Values

Essential

Relationships: Demonstrate ability to listen and ask questions to understand others and build trust. (E) Aspiration: Demonstrate ability to provide support to others relevant to this role. (E) Learning: Demonstrate ability to undertake learning, seek insight, and grow from experience. (E) Potential: Demonstrate ability to take personal responsibility for your own development and the development of others. (E)

Qualifications

Essential

Willingness to undertake training and qualifications relevant to role. (E)

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