Administrator

2 months ago

Newport, United Kingdom Southern Health NHS Foundation Trust Full time

Job summary

We are recruiting for a Band 3 Administrator who wishes to join the Children's Therapies Team. You should share our passion and drive to ensure that our patients and staff receive quality and compassionate care and work with us to ensure the Trust continues its journey towards great people, great place.

The post holder will be responsible for providing effective and efficient clerical and administrative support to the Children's Therapies Team. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. They will be responsible for managing and prioritising their own workload, ensuring that deadlines are met and will be required to use their own initiative.

Main duties of the job

The post holder will be responsible for providing effective and efficient clerical and administrative support to teams of healthcare professionals, as part of an integrated admin service across the Cluster. The role will involve a high level of organisational skills and excellent working knowledge of administrative procedures and IT systems used within the Trust. The post holder could be the first point of contact for the services and therefore requires clear communication and liaison skills. They will be responsible for managing and prioritising their own workload and will be required to use their own initiative.

To work as a member across the integrated administrative team providing extensive administrative support to the to the team and be responsible for the effective management and efficient working of non-clinical aspects of the Service in accordance with all Trust policies and procedures

Be an active and dynamic part of the integrated administrative team. The post holder will be responsible for supporting the delivery of service objectives for the Cluster.

To seek improvement of administrative policies and procedures, where opportunities exist, within services and across the Cluster, providing co-ordination of activities to support change, working autonomously and using own initiative.

To act on behalf of the patient in enabling the Trust to be efficient and a provider of high-quality care.

About us

Southern Health is one of the largest NHS Foundation Trusts in the UK, specialising in mental health and learning disabilities, as well as offering physical health community-based services.

With a workforce of more than 7000 and a footprint that spans more than 200 sites across Hampshire, we're committed to providing the best possible healthcare, reaching a range of diverse communities, whilst placing patients and staff at the forefront of all our endeavours.

We are currently working closely with other NHS Trusts to combine all our collective community, mental health, and learning disability services, with the plan to create a new larger, more integrated and accessible organisation.

The transformation will happen in stages; Hampshire CAMHS, part of Sussex Partnership NHS Foundation Trust joined Southern Health in February 2024, with Isle of Wight NHS Trust mental health and community services transitioning across in May 2024. The final combination of Southern Health and Solent NHS Trust services is expected in late 2024, when our new organisation, to be known as Hampshire and Isle of Wight Healthcare NHS Foundation Trust, will be formed.

Our new Trust will continue to cater to the unique needs of different communities, making healthcare across the county more accessible, as well as offering staff more opportunities for career development, training and partnership working.

Join us as we embark on this exciting journey to shape the future of healthcare in Hampshire.

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

Accredited secretarial / admin / business qualification or course ( RSA, NVQ Level 3, BTEC, European Computer Driving Licence or equivalent level of experience Communication skills level 1 or equivalent

Desirable

NVQ3 Administrations or NVQ Customer Care

Experience

Essential

Secretarial/administrative experience in a clinical or similar environment ( NHS, Local Authority, Social Services, Care Home DSS etc.) Must be numerate and able to provide statistical data clearly and accurately. Understanding of Confidentiality and data protection. Knowledge of statistical analysis via IT systems and producing reports often relating to complex information. Demonstrated literacy and numerate to GCSE level Communication skills level 1 or equivalent Demonstrated ability of dealing with complex situations Demonstrated polite and professional telephone manner Demonstrated ability to maintain confidentiality Customer care skills Be computer literate and have good working knowledge of Windows packages including Word/Excel Able to prioritise workload and deal with pressured situations. Good numeric and literacy skills Experience of working in a Customer Service environment Good knowledge of administrative policies and procedures

Desirable

Demonstrated applied knowledge and skills in effectively managing relevant systems and processes achieving "Super User" status in relevant information systems

Additional Criteria

Essential

Frequent concentration, whilst dealing with frequent interruptions and competing demands from work related queries and staff Demonstrated Keyboard/IT skills to work with computer screens always requiring concentration. Physically capable of performing the role and responsibilities expected of the post holder. Good health with good attendance record Flexible approach to working Good organisational skills. Demonstrated ability to maintain professional appearance Demonstrated confidence to work on own initiative whilst adhering to departmental protocols. Demonstrated self-awareness, motivation and time management skills Demonstrated enthusiasm and professional behaviours in line with organisation's values. Maintain Confidentiality Use initiative and be able to manage difficult situations Adaptable and flexible to change within working situation Can demonstrate key competencies of the Behavioural Framework Good attention to detail Friendly, approachable, non- judgemental, tolerant Ability to work on own and as part of a team. Ability to work accurately under pressure and prioritise workload with minimum supervision. Must be able to operate in a highly confidential, non-judgemental and professional manner at all times. Able to take comprehensive minutes of professional and team meetings. Demonstrated ability to learn from experience and continually improve. Demonstrated ability to stay calm under difficult circumstances. Demonstrated ability to efficiently manage use of resources Evidence of commitment to personal development and training Comply with appropriate health and safety issues

Desirable

Car Driver Monitor and maintain health, safety and security of self and others Ability to gather, analyse and report a limited range of data and information Monitor and maintain health, safety and security of self and others Ability to gather, analyse and report a limited range of data and information Interest in mental health issues. Related experience.

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