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Support Desk Analyst

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Support Desk Analyst

Career Level: 11S Intermediate Posting Date: 21 Jul 2024

Club Systems International Ltd are the undisputed leader in golf IT applications and delivers a variety of products for golf club administration and management. We are currently looking for a customer-focused and self-motivated Service Desk Analyst.

On daily bais you will be responsible for answering customer calls, assessing, and resolving incidents over the phone, accurately logging tickets into ZenDesk, and writing accurate incident notes. Furthermore, you will work with other customer support streams including live chat, Facebook, and Twitter.

Required skills and Experience

Have a real passion for offering excellent customer care. Good level of diagnostic and investigation skills 12 months previous experience on a service desk or IT customer service role Educated to a GCSE (Math and English) or equivalent professional certification. Have an interest in IT technologies. Clear and precise written and verbal communication skills Working to best practices of an IT Support Desk Analyst

We offer:

Life Assurance and private medical cover with cash plan 

Group Income Protection and enhanced Company Pension 

Enhanced maternity, paternity and adoption pay 

Generous training budgets and reimbursement for professional memberships 

Hybrid-working model with 25 days annual leave 

24/7 employee assistance programme including Peppy Health App