Senior Service Desk Analyst

1 month ago


Manchester, United Kingdom The Portfolio Group Full time

Do you have experience with resolving Software issues for customers - specifically mobile App's?

Do you have good customer service and leadership experince?

Want to work for a vibrant, market leading software company?

If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch

My Client is recruiting a Senior service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best service they can and give every customer the best experience You must have helpdesk experince within a SaaS business, you will be resolving technical issues for over 80,000 service users having problems with the software/App. You will also be a coach and point of escalation for the rest of the team, so your software knowledge will need to be extensive if you are an experienced Software SDA who enjoys a fast pace and being a leader within your team, please apply today and we'll be in touch

Responsabilities

Operates as a point of escalation for the service desk.
Supports the team with technical advice and customer service skills.
Supports the Team Lead/Manager with allocation of tasks.
Prioritises workloads for an effective delivery of service.
Provides the team guidance to record and track data for our services.
Conducts QA sessions and provides feedback for service reports.
Fulfils the tasks of a First Line Service Desk Analyst
Always ensure Service Level Agreement adherence (SLA's)
Meets and exceeds Key Performance Indicators (KPI's)

The above is not an exhaustive list of responsibilities and successful applicants may be expected to undertake additional tasks to support the Service Team and business needs.

Each level of progression carries the caveated requirement to fulfil any previous roles in periods of high demand.

What you will get in return

Profit share scheme
Day off on your birthday
Perkbox discounts
Access to Employee Assistance Programme
25 days' holiday, plus bank holidays.
Pension Plan and Life Insurance.
Company incentives, access to discount schemes.
Holidays increase after 2 and 5 years' service.
Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this 'Fun Friday'
Opportunity to expand your knowledge from an experienced, friendly team and progression
Modern working environment in Manchester City CentreINDMANJ


  • Service Desk Analyst

    1 month ago


    Manchester, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity has arisen for an IT Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis.IT Service Desk Analyst / 1st Line Support AnalystKey Responsibilities:• Providing a professional and consistent level of Technology support to all...


  • Manchester, United Kingdom Adria Solutions Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...


  • Manchester, United Kingdom Rendall & Rittner Full time

    Exciting Opportunity Alert! Join Rendall & Rittner as an IT Service Desk Analyst (3 Month Fixed Term Contract)Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for an IT Service Desk Analyst. This is an incredible career opportunity with a fantastic...

  • Service Desk Analyst

    1 month ago


    Manchester, United Kingdom Candour Solutions Full time

    IT Service Desk Analyst – Manchester (Hybrid) - £32,000 +benefitsOur client based in Manchester is seeking an IT Service Desk Analyst to join their growing team. This role is perfect for someone with at least 3 years’ experience in 1st and 2nd line support, and experience using Citrix. They are looking for someone who can come in and hit the ground...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 2nd Line -SharePoint-OnePoint-Office 365 - Windows 10 - Manchester/Remote - to £35k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 3 years’ experience with 2nd line support, Active Directory, Office 365, Windows 10, SharePoint, OnePoint, VPN, Antivirus and...


  • Manchester, United Kingdom 4it Recruitment Ltd Full time

    **Service Desk Analyst - 1st Line -Office 365 - Windows 10 - Manchester/Remote - to £28k + to 25% Bonus** A Service Desk Analyst is required to support over 600 user across multiple sites. You will have a min 2 years’ experience with 1st line support, Active Directory, Office 365, Windows 10, Password reset, networking, account setting and excellent...


  • Manchester, United Kingdom The Portfolio Group Full time

    Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch! My Client is recruiting a Senior service desk analyst to help their...


  • Manchester, United Kingdom Manchester Metropolitan University Full time

    **Who are we?** As part of IT & Digital, the IT Service Desk acts as a first point of contact for IT-related queries from up to 45,000 students, staff, and guests at Manchester Met. The work we do has a direct impact on the experience of our students and colleagues, and so we are committed to providing a consistently excellent and efficient service,...

  • Service Desk Analyst

    2 months ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    1 month ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    2 weeks ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • Manchester, United Kingdom Travel Counsellors Full time

    Service Desk Analysts: Looking for a role that challenges you? We're looking for someone with a mature and consultative approach and the ability to question the status quo and rethink to offer a robust IT support service to remote end-users and head office colleagues globally. Role Overview This is a hands-on role requiring a high level of technical...

  • Service Desk Analyst

    2 weeks ago


    Bolton, Greater Manchester, United Kingdom Talent Full time

    Eager to showcase your exceptional customer service skills in the dynamic realm of IT? Talent are teamed up with a professional services organisation just outside of Manchester looking for a Service Desk Analyst. You'll be responsible for ensuring smooth operation of their systems and applications, both hardware and software troubleshooting. Are you...

  • Service Desk Analyst

    2 weeks ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    2 weeks ago


    Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...

  • Service Desk Analyst

    2 weeks ago


    Manchester,, Greater Manchester, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • Manchester, United Kingdom Matillion Full time

    Matillion is The Data Productivity Cloud.We are on a mission to power the data productivity of our customers and the world, by helping teams get data business ready, faster. Our technology allows customers to load, transform, sync and orchestrate their data. We are looking for passionate, high-integrity individuals to help us scale up our growing business....

  • Service Desk Analyst

    2 weeks ago


    Manchester Area, United Kingdom Cognizant Full time

    Excellent opportunity for Service Desk Analyst to be part of our Infrastructure services practice. Cognizant Infrastructure Services – Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data...


  • Manchester, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...


  • Manchester, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based global law firm on a permanent basis. IT Service Desk Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to...