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Service Desk Analyst

2 months ago

Bolton Greater Manchester, United Kingdom Talent Full time

Eager to showcase your exceptional customer service skills in the dynamic realm of IT? Talent are teamed up with a professional services organisation just outside of Manchester looking for a Service Desk Analyst. You'll be responsible for ensuring smooth operation of their systems and applications, both hardware and software troubleshooting.

Are you the right fit?

  • Proven track record in delivering top-notch customer service
  • You have a genuine passion for technology
  • Prior experience in a similar role
  • Troubleshooting Windows operation systems, M365, Active Directory
  • Comfortable engaging with customers through phone, face-to-face and email interactions

What does your day look like?

  • Serving as the first point of contact for IT queries and issues
  • Providing outstanding customer service with swift resolutions
  • Collaborating seamlessly with the team, escalating issues when necessary
  • Bring an innovative mindset to improve the service desk

What's in it for you?

  • Tailored development paths to nurture your growth
  • Embrace a hybrid working environment for flexibility
  • Access to a wellbeing platform
  • Exclusive staff discounts
  • Christmas shutdown

Excited? Apply directly or drop me an email with your up-to-date CV - lois.may@talentinternational.com.