Service Desk Analyst

1 week ago


Manchester, United Kingdom Travel Counsellors Ltd Full time
Service Desk Analyst Job Description

We are seeking a skilled Service Desk Analyst to join our team at Travel Counsellors Ltd. As a Service Desk Analyst, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track customer issues and resolutions
  • Stay up-to-date with new technologies and products to provide expert support
Requirements:
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Ability to work collaboratively with internal teams
Benefits:
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Flexible working arrangements to suit your needs

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