Helpdesk Operations Coordinator

1 month ago

Cannock, United Kingdom Veolia Full time

Job Title: Helpdesk Operations Coordinator

Salary: £26,000 per annum plus Veolia benefits (pension)

Hours: 40 hours per week, Monday to Friday 8.30am to 5pm

Location: Cannock and hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who sees the world in a similar way to take up an exciting Customer Service Helpdesk Operations Coordinator role in our Operational team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you're passionate about supporting others, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusive culture.

What we can offer you;

  • 25 days of annual leave plus bank holidays
  • Refer an Engineer to us once you've joined and earn £1000
  • Access to our company pension scheme
  • Free physiotherapy service
  • Discounts on everything from groceries to well known retailers
  • Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  • 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
  • Ongoing training and development opportunities, allowing you to reach your full potential



What will you be doing?

We have a fantastic opportunity available for an experienced and competent Customer Service Helpdesk Administrator. The Helpdesk Operations Coordinator will support our customer by answering customer queries in a timely manner, via email and telephone and ensure the customer hub is updated.

  • Daily liaison with internal and external customers.
  • Raising detailed cases on Salesforce.
  • Raising Waste Transfer Notes and tickets on Wims & Echo
  • Raising Hazardous Waste delivery and removal requests.
  • Managing back office functions for National and Total Waste Management contracts.
  • Gathering information from 3rd parties i.e. sub contractors, chemists and Industrial Services etc.
  • Supporting your line manager & contract managers with any ad hoc requests.



What are we looking for?

  • Excellent customer Service skills.
  • IT literate, including excel and Google package
  • Planning and organisation skills.
  • Good attention to detail
  • Previous experience in a similar role.



Our promise to you

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you'll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mental health and financial support, so you can lean on us whenever you need to.

Apply today, so we can make a difference for generations to come.

Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

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