Team Leader/Senior Clinic Coordinator

4 months ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

We are looking for an experienced Team Leader who is proactive and able to lead and manage a team of Clinic Coordinators and Reception staff. The candidate must be driven and able to motivate staff to get the best outcomes and delivery of patient care

You will be responsible for managing both administration and reception teams within the Cardiology outpatient team, coordinating outpatient clinics and waiting lists; reporting and analysing data for the performance of the service and working closely with the Admin Manager and Assistant Directorate Manager to develop the service.

Excellent organisational and interpersonal skills will be required for this post as you will be expected to communicate well with all levels of staff and the public.

Main duties of the job

To deal with queries on behalf of the clinical teams whether by telephone, personal contact or correspondence, within agreed limits, and take action where required.

Assist with the effective management of patient pathways, ensuring that all necessary appointments, including outpatient clinics and waiting lists are arranged on time, ensure clinics are utilised to capacity, and that patients receive timely treatment thus meeting national standards when required.

Assist with ensuring relevant databases and patient information systems are up to date.

Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.

Ensure patient notes are correctly completed with patient details and accurate copies of investigation reports and correspondence are filed in medical records case notes, following laid down guidelines.

Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.

Assist the process of patient tracking, including booking necessary appointments, managing waiting lists and ensuring that patients receive timely treatment up to the point of discharge as required.

Liaise with other hospital departments, GP's and other health care agencies when required.

Lead a team of administration staff within outpatients to ensure safe and efficient running of clinics, including Appraisals, management issues, Leave & Sickness.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

If unable to reach Nikki Morton, please contact George Belgrove .Please see JD.

Person Specification

Educations, Training and Qualifications

Essential

Minimum 3 GCSE at Grade C or above, including English and Maths

Desirable

NVQ level 2 in Administration or Business Studies or equivalent qualification

Knowledge and Experience

Essential

NHS experience in administration Team Leading experience Experience of database systems Proficient in Microsoft packages including Word and Outlook Experience of working in a busy office environment

Skills

Essential

Very good written and verbal communication skills Outstanding organisational skills and the ability to work methodically and prioritise Advanced keyboard skills Analytic and judgement skills for problem solving Work well as part of a team Ability to cope under pressure and meet deadlines Ability to always maintain confidentiality Ability to communicate with all levels of staff including clinicians, practitioners, managers and others as required. Courteous, tactful and efficient telephone manner

Key Competencies/Personal Qualities and Attributes

Essential

Passionate and committed to bring out Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patient and service users Ability to use own initiative Self-motivated Confident to establish and maintain good working relationships at all levels Must be able to understand the needs of patients and deal with them with tact and sensitivity

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