Team Leader

6 months ago

Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

To work as part of a clinical clerical team to support a defined team of clinicians, nurses and other healthcare professionals.

The post holder will be required to work as part of the administrative team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during core hours of 08:00 - 17:00 unless otherwise specified at local level and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.

To work within the Medical Outpatient department providing exceptional patient and clinical administrative support. Alongside the admin manager you will lead a small team to ensure the daily running of the department is smooth and efficient.

To lead a small reception team, manage workloads and delegate tasks.

To provide an efficient and courteous reception service to patients, relative/carers, and the wider Trust.

Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advice is required from more senior or clinical staff.

To arrange appointments for patients in accordance with Medical Outpatients guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.

To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.

To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.

To communicate complex information regarding Medical Outpatients appointment to departments within the Trust and externally.

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.

Liaise with Consultants and Superintendents when booking appointments to ensure examinations are booked onto the appropriate lists.

To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS) and the Hospital Results System (ICE).

To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.

To return unjustified/incorrect patient requests back to the referrer in line with departmental protocol ensure the reason is appropriately communicated to the referrer.

To implement manual procedures detailed in the department’s disaster recovery and business continuity plans in the event of IT systems/network failure.

To maintain an overview of the waiting list and waiting times to ensure patients are seen within the times outlined in the six week diagnostic and 18 week journey targets.

To ensure all departmental targets and deadlines are achieved using initiative to book/move patients into appropriate appointment slots. Raising any potential problems to the attention of more senior staff.

To assist with reception administration and update the relevant databases and patient information systems when required.

To use advance keyboard and computer skills to accurately and rapidly input patient and examination data into the Hospital systems.

To be actively involved in offering suggestions for service improvements and to help support and implement any changes necessary.

To book interpreters and transport in accordance with Trust protocol.

To be able to work using own initiative and to be able to work unsupervised.

To provide cross cover within the department and other areas within the Directorate during absence.

To support the Clinic Co-ordinators in times of absence or high workload.

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