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Senior Technical Support Engineer

4 months ago

Middlewich, United Kingdom KPI Recruiting Ltd Full time

Salary– Up to £40,000 dependent upon experience.

Hours– Monday to Friday 9am – 5pm (With 1 week in 4 on call at £50 per hour if called out).

Company van provided (including a fuel card for business use)/ OR Expensed Mileage

Workplace pension

Free parking

28 days annual leave

 

Main duties

• Working with and supporting the team.

• To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.

• To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.

• To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and tele equipment.

• In addition, they may be called upon to do other duties as demand occurs.

• To work towards and complete Microsoft Certifications for IT Professionals

• To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.

• To be aware of and abide by health and safety procedures and associated polices.

• To proactively implement policies and procedures.

• To maintain satisfactory standards of safety and security in relation to customers.

 

Personal Qualities and Skills

• Professional in their attitude

• Flexible and willing to learn

• Able to demonstrate good initiative

• Excellent communication skills

• Well presented

• An excellent attendance record

• A good team player

• Have skills and knowledge around networking, firewalls and routing protocols.

• Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.

• Extensive use of all currently supported Microsoft Operating Systems.

• Extensive use of Microsoft Office.

• Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.

• Microsoft certified desirable