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Senior IT Support Specialist

2 months ago

Middlewich, Cheshire East, United Kingdom Elevate Technology Group Ltd Full time
Senior IT Support Engineer

We are seeking a highly skilled Senior IT Support Engineer to join our team at Elevate Technology Group Ltd. As a key member of our technical team, you will play a pivotal role in providing expert technical support to our clients, ensuring the smooth operation of their IT systems and infrastructure.

Key Responsibilities:
  • Provide high-level technical support to clients, resolving complex hardware, software, and network issues.
  • Proactively monitor and maintain clients' IT systems to minimize disruptions and downtime.
  • Collaborate with clients and internal teams to design and implement new projects and solutions.
  • Mentor junior members of the support team, sharing knowledge and best practices.
  • Stay up-to-date with the latest technology trends and best practices to continuously improve service delivery.
Requirements:
  • Previous experience in IT support roles, preferably within the Managed Services Sector.
  • Expert knowledge of Windows server environments.
  • Proficient in Microsoft 365 (Teams, Sharepoint, OneDrive).
  • Strong Virtualisation (Hyper-V, VMWare).
  • Networking (Switching, Routing, Firewall Protocols).
  • DNS, DHCP, TCP/IP.
  • Azure, Entra, Intune.

If you are a motivated and experienced IT professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity to join our team at Elevate Technology Group Ltd.