ALAÏA Concession Manager

3 weeks ago

London, United Kingdom Alaïa Full time

“ I make clothes;

women make fashion”

ALAÏA Concession Manager - Harrods

(Permanent Full-Time)

Team Management and Client Experience:

Acting as the bridge between the shopfloor and the senior management team Prominent figure on the floor, leading the team with a collaborative approach and representing the Brand inside and outside the Boutique Reporting to the London Boutiques Director, providing constant feedback and solving any difficult scenarios as and when they arise, Motivate and Inspire the team to deliver the ultimate ALAIA experience Coach the team to ensure and maintain the shopfloor to a luxury standard, anticipate clients specific needs by driving and shaping the hospitality journey

Business Priorities:

Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service developing relationships with Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience

CRM:

Ensuring the quality of the data collected Making sure the team is following up on potential and existing clients Developing his / her own clients and lead by example

What impact you create at ALAIA

Creating a thriving team environment and embedding the best conditions for success Making things beautiful – understanding luxury and ALAIA’s positioning within in. Protecting the brand for the long term

What you will create At ALAIA

Coaching and mentoring Working in a vibrant, changing, environment with a different challenge every day Motivating and inspiring your team with your enthusiasm for luxury service Working collaborative with your team and the wider business Encouraging development of your team Ensuring client excellent service standards are embedded in team culture Relationship building – always looking to learn from and help the people around you

What you will bring

Great Communication skills Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges A calm and confident approach, with a strong sense of responsibility Organized and efficient with an attention to detail The ability to make decisions A talent for motivating others A passion for people management

What ALAIA can offer you

The opportunity to be a part of an exciting and successful business environment A defined career path and scope for development To be a strong part of the management team

Your journey with s:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call Interview with the Hiring Manager Interview with the HR Manager

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