ALAÏA Concession Manager

1 month ago

London, United Kingdom Richemont Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

"I make clothes;

women make fashion"

ALAÏA Concession Manager - Harrods

(Permanent Full-Time)

Team Management and Client Experience:

  • Acting as the bridge between the shopfloor and the senior management team
  • Prominent figure on the floor, leading the team with a collaborative approach and representing the Brand inside and outside the Boutique
  • Reporting to the London Boutiques Director, providing constant feedback and solving any difficult scenarios as and when they arise,
  • Motivate and Inspire the team to deliver the ultimate ALAIA experience
  • Coach the team to ensure and maintain the shopfloor to a luxury standard, anticipate clients specific needs by driving and shaping the hospitality journey

Business Priorities:

  • Being able to drive business priorities (achieving monthly and yearly boutique turnover and quality KPI targets set by the brand), embodying a culture of consistent clienteling and exceptional service
  • developing relationships with Harrods ecosystem and build a network of key contacts to benefit from internal synergies, build brand awareness and recruit new clients
  • Have a thorough understanding of all operational procedures and systems, ensuring the Store Operations are perfectly followed to enable the team to perform at their best on the shopfloor
  • Feedback to the Management team on department performance in terms of sales, merchandising and actions plans to elevate the client experience

CRM:

  • Ensuring the quality of the data collected
  • Making sure the team is following up on potential and existing clients
  • Developing his / her own clients and lead by example

What impact you create at ALAIA

  • Creating a thriving team environment and embedding the best conditions for success
  • Making things beautiful - understanding luxury and ALAIA's positioning within in. Protecting the brand for the long term

What you will create At ALAIA

  • Coaching and mentoring
  • Working in a vibrant, changing, environment with a different challenge every day
  • Motivating and inspiring your team with your enthusiasm for luxury service
  • Working collaborative with your team and the wider business
  • Encouraging development of your team
  • Ensuring client excellent service standards are embedded in team culture
  • Relationship building - always looking to learn from and help the people around you

What you will bring

  • Great Communication skills
  • Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges
  • A calm and confident approach, with a strong sense of responsibility
  • Organized and efficient with an attention to detail
  • The ability to make decisions
  • A talent for motivating others
  • A passion for people management

What ALAIA can offer you

  • The opportunity to be a part of an exciting and successful business environment
  • A defined career path and scope for development
  • To be a strong part of the management team

Your journey with s:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

  • After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call
  • Interview with the Hiring Manager
  • Interview with the HR Manager

LEARN MORE ABOUT LIFE AT RICHEMONT AND ALAIA BELOW:

#J-18808-Ljbffr

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