Events Sales Executive

4 weeks ago

London, United Kingdom Marriott Hotels Resorts Full time

POSITION SUMMARY

EVENT SALES EXECUTIVE

Start Your Journey With Us 

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

Start Your Journey in Canary Wharf

Ideally situated in the heart of Canary Wharf, the London Marriott Hotel Canary Wharf is the perfect place to work for those seeking a fast paced job in a thriving business community. With headquarters of major corporations on its doorstep, along with major event centres and venues, no two days are ever the same. Join the sales team here and be part of something special

Job Summary

 Responsible for the hotel’s Event Sales, this position reactively sells the hotel, managing the sales phase of incoming group and catering enquiries through to contract stage. 

Day-to-day Responsibilities

• Responsible for the reactive sales of group bedroom and catering enquiries from start to contract handover. Enquiries will be mostly corporate, with a few exceptions. Communication channels include telephone, e-mail or 3rd party intermediary sites

• Qualifies business opportunities by understanding customer needs and recommends the appropriate features and services of hotel to exceed customer expectations; sells according to the business and operational strategy of the hotel

• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings, issues contracts and ensures a smooth handover to the Events Team

• Inputs enquiries into the relevant booking systems and ensures data integrity

• Conducts site visits to showcase hotel

• Conducts post-event calls to obtain feedback on product quality and service levels and secure repeat business

• Builds long-term partnerships with new and repeat business customers and builds loyalty to the hotel and company

• Identifies potential opportunities for the wider business and turns over to the proactive Sales Team

• Engages with hotel Operations Team to ensure client expectations can be met and exceeded

• Executes exemplary customer service according to company’s standards to ensure customer satisfaction in the sales phase 

• Carries out tasks as assigned by the Event Sales Manager

Other Responsibilities

• Adapts to changing market conditions

• Understands local market including competitors' strengths and weaknesses

• Understands guest satisfaction results to ensure continuous improvement within the sales phase

• Collaborates with Events Team to ensure effective diary management of function rooms

• Collaborates with Revenue Team to ensure effective management of bedroom enquiries and completes accurate projections

• Ensures balance scorecard criteria is met

• Works on additional projects set by the Senior Event Manager

• Works collaboratively with on- and off-property sales channels to optimise sales process for client

• Attends hotel events as required to develop key relationships with internal stakeholders.

• Performs other related tasks as assigned by management

• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements

• Complies with all Marriott International policies and procedures at all times

Skills required

Strong communication skills (verbal, listening, writing) and a high standard of English is essential Confident communication style across different channels (telephone, e-mail, intermediary websites etc.) Confident sales skills; ability to negotiate; strong problem-solving skills, and ability to seek solutions Strong organisation and time management skills in a fast-paced environment Good with administration, processes and has a high level of attention to detail Adaptable to change and evolving processes Builds relationships easily Team player Effective interpersonal skills Previous experience of SFA/Web, Opera would be advantageous but not essential Previous experience of working in a hotel sales environment would be would be advantageous but not essential

Benefits

In addition to a competitive salary and a target led bonus programme this role offers the following benefits:

Fantastic career opportunities by joining the world’s largest hotel group Worldwide travel perks including discounted room rates for yourself, family and friends Complimentary staff meals when on duty Complimentary laundry of work attire worn on duty Travel card loan Annual associate events Regular training opportunities Opportunity to become involved in wider responsibilities such as Corporate and Social Responsibility Flexible contracted hours will be considered if requested

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