Discharge Coordinator

1 week ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An exciting opportunity has arisen for a full time permanent post as a Discharge Coordinator on Ward F19.

Ward F19 is a 28 bed Trauma and Orthopaedic ward. Our patients may require further community input from varied specialist teams due to the nature of their injury. These teams can include social care and therapy services.

This role requires staff to work closely with the multi-professional team on Ward F19, Trauma and Orthopaedics and the wider NUH team.

Main duties of the job

The aim of the role is to ensure that all patients are tracked through their ward stay, to ensure timely discharge including highlighting any escalations where necessary.

The post holder will have awareness of and know how escalate delays along a patient's journey, working with the ward team, Integrated Discharge Team and Bronze on Call as required to minimise these. The post holder will support the Nurse in Charge and bay nurses to complete any non-clinical tasks which may expedite the patient journey, thereby releasing nursing staff to better support the ward and care for their patients.

Delays to work through will include waits for diagnostic scan, wait for clinical review of reported scan, wait for completion of TTO, and wait for discharge following TTO. Actions the post holder will implement to reduce delays will include liaising directly with the clinical staff on the ward, liaising with diagnostic specialties, booking transport, and speaking with patients and relatives.

The role includes liaising with both internal and external teams - identifying suitable outliers and discussing with consultants and attending weekly length of stay meetings to identify any areas of delay that can be mitigated.

The post holder will work proactively, pre-empting delays where possible, and helping to plan for discharge when a patient is 'maybe-home'.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

On Ward F19, we work together as a team to provide high quality care for patients and relatives. We are hard working, friendly team who enjoy making people smile.

F18, F19 and F20 and FADU all work together as a unit and there are 3 discharge co-ordinators across the unit.

Job description

Job responsibilities

The successful candidate will be based on Ward F19 at Queens Medical Centre.

This person is expected to work in the ward environment, alongside the multidisciplinary team to ensure that effective discharge planning and communication are managed in order to provide a smooth, timely discharge from hospital.

The discharge coordinator will be working alongside the large multi-disciplinary team of nurses, doctors, physiotherapists, care support workers, occupational therapists and social workers. The Discharge Coordinator would be expected to liaise with the Integrated Discharge Team following the Discharge to Assess pathways as well as working with the nursing and medical staff to ensure prompt discharges from the ward via the Discharge Lounge as much as possible. They would also be expected to help the team keep the ward environment clean and tidy and be an approachable helpful member of the ward team. Other responsibilities include answering phones, liaising with patients and their relatives and chasing any delays to facilitate a safe discharge.

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Person Specification

Qualifications

Essential

Evidence of a good standard of written and spoken English

Desirable

Aware of how to use hospital IT systems

Experiance

Essential

At least 2 years of telephone/receptionist/clerical. experience is required

Desirable

Ability to write reports on discharge data and to communicate this information to all levels of clinical staff

Communication

Essential

Demonstrate effective written and verbal communication skills

Desirable

Demonstration of team working and ability to work within a team

Judgemental skills

Essential

Prioritises/reprioritises own workload to co - ordinate deadlines as determined by others.

organisation skills

Essential

Able to work using own initiative.

physical skills

Essential

Physically able to perform the full range of duties

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