Document Services Operator

4 months ago

Derby, United Kingdom Canon Full time

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on…

As a Document Service Operative, you will play a key role in providing an excellent service and meeting our customers’ requirements. You'll be based at one of our client production facilities which will involve working as part of a team, and in accordance with established QA process standards and systems. Responsible for generating high volume, high quality digital material/s for our client, you can build effective relationships and resolve any client queries speedily and efficiently, referring to the line manager as necessary.

Working as part of the Information Management Services team, you will be supporting the archiving and document retrieval team in which the client requires large quantities of documentation to be digitised and fed into the clients document management system. Within Document Retrieval, documentation is to be retrieved from various locations and provided to the client in the desired format. Full training will be given, however previous experience of using document scanners, document management systems and data entry would prove beneficial.

The role will require a fair amount of manual handling as the team manoeuvres archived documents around the site. The ability and willingness to drive the company van would be advantageous, thus a full driving licence is preferred.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually. Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals. Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy. Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve. Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym. Employee discount – Up to 38% off products from our Canon store. Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

Responsibilities & Tasks:

Follow established guidelines and procedures for receiving, documenting, scanning & indexing, retrieving and archiving customer documents. Develop strong relationships and effective communication with both customers and staff. To complete various forms of scanning, including flatbed and automatic document feeder, complete preparatory work for scanning and complete sortation of documents. Ensure scanning is carried out with 100% accuracy, and within customer SLAs. Undertake quality checking of documents to ensure complete accuracy and record any ‘near-misses’ or actual errors in accordance with site non-conformance reporting procedure. Index documents with correct categorisation information, and intelligently search through customer data to ensure 100% accuracy. You operate methodically, with a keen eye for detail. Ensure quality control of documents entered into document management system, including appropriate indexing and optimum resolution of scans. Ensure that hard copy documents are stored appropriately, and in an organized manner with a clear audit and archiving trail. Help with the manoeuvring and archiving of documents by supporting the upkeep of various archive locations on site. Perform document retrievals which require a courier service between out archive partners. Thus being able to drive the company van. Ensure that the Team Leader is regularly informed of work progress and highlight issues or improvement opportunities. Always maintain good housekeeping and a tidy environment. Comply with site Health and Safety regulations. Undertake any adhoc duties as requested by line management.

Required Skills & Qualifications:

Required Skills & Qualifications: IT Proficient – You will be a confident computer user who demonstrates accurate keyboard & word processing skills. A good working knowledge of MS Office, including Microsoft Word is essential. Previous experience maintaining company records in an electronic database is desirable. Experience of operating both document scanning and print room reprographics equipment would be a distinct advantage, though not essential and full user training shall be given. More importantly you have an inquisitive mind, enjoy learning new skills, and be a confident computer user with some experience of processing different document types. Good written English and numeracy skills. High level of attention to detail, with strong organisational skills. Good Communication skills. Strong Customer Service skills required. Willingness to handle archive boxes up to 15KG. Manual handling training will be provided. Motivated and proactive, you operate with a flexible approach to work that ensures that our customer commitments are met. A full / clean driving licence and willingness to drive the company van would be advantageous.

You will need

As the Document Services Operator (Media), you will possess the following skills and expertise;

Focus on the customer. Apply high standards of accuracy. Communicate effectively. Drive for results. Take ownership and accountability. Act as a team player.

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