Referrals Hub Clinical Specialist

Job summary

Anexciting opportunity has arisen for an experienced Senior Nurse to join theSaint Francis Hospice team as one of the Referrals Hub clinical specialists. Doyou have excellent leadership skills and a passion for delivering PersonCentred Palliative Care?

Main duties of the job

Thepost holder will be responsible for individual assessment and processing of allreferrals received at the hospice and will promote and monitor safe andeffective practice over a flexible 7-day rota. They will enhance the serviceuser experience and provide effective leadership/collaborative team working andcontribute to the delivery of the organizations objectives and strategy.

Theclinical specialist role will work closely with a Referrals Hub Manager, ReferralsHub Clinical Nurse Specialist, Referrals Assistant and Referrals &Admissions Coordinator.

TheReferrals Hub team will work pro-actively across all service areas within SaintFrancis Hospice to ensure that all plans and arrangements following assessment arein place for a persons acceptance and admission to all hospice services

Ifyou are a highly motivated and dynamic individual with specialist clinicalexperience as well as being a team player with strong interpersonal andcommunication skills, we would love to hear from you.

About us

We are not a Licensed Sponsor & therefore are unable to provide sponsorship to applicants who do not have the Right to Work in the UK.

We are a dynamic, forward thinking organisation delivering a full range of specialist palliative care services for patients with life limiting illness. We achieved Outstanding in our CQC inspection & have reconfigured our services to meet the changing needs of our local community. We support 5 Clinical Commissioning Groups & have a robust governance structure in place. We provide inpatient clinical services within a modern, personal & friendly 18-bedded unit, as well as Specialist Community Crisis Support Service, Hospice at Home Service & Specialist Day Therapy Service. We also have the hospice Pepperell Education Centre that has an excellent reputation for delivering high quality education programmes and study days.

All communication regarding your application including invitations to interviews will be sent to the email address you have stated on your application form, if you could also provide a contact telephone number as well. Please ensure that you provide contact business email addresses for your referees, one of which must be your current or most recent employer.

Please note that we are a charity & not part of an NHS Trust & we are situated in a quiet location in the village of Havering-atte-Bower, outskirts of Romford, therefore please consider our location when applying.

Job description

Job responsibilities

JOB SUMMARY:

Main Purpose:

The post holder is responsible and accountable within the Referrals Hub and will:

Promote and monitor safe and effective practice.

Enhance the service user experience.

Provide effective leadership to Referrals Assistant and Referrals & Admissions Coordinators

Contribute to the delivery of the organisations objectives and strategy.

The Referrals Hub Clinical specialist will work pro-actively across all services areas within Saint Francis Hospice (SFH) ensuring that all processes are in place for an individuals referral to SFH Services and that access to services is appropriate and in real time. The post holder will work closely with Community Services, Ward, Therapies /Individual & Family Support Services, OrangeLine & Pemberton Place staff ensuring that all are informed and working in collaboration for the best outcome for the referred service user.

Main Duties:

Champion the Hospice values to provide effective clinical and professional leadership in conjunction with Referrals Hub Manager for the whole team within the Referrals Hub to address the needs of individuals, their families and carers.

To promote multi-professional working.

To work leading on incoming referrals to the referral's hub providing high standards of clinical triage/assessment & specialist palliative care, advice and support to individuals, relatives and carers, being a role model to other members of the team & signposting referrals for other services as appropriate.

To be responsible for the leadership and day to day support of staff who work within the Referrals Hub, to facilitate their professional development, nursing practice and ensure the highest possible standard of care.

Lead on the day-to-day incoming referrals in close consultation with the referral's hub team, SCCS team leaders and wider teams throughout SFH as well as external referrers.

To work collaboratively with the primary care team to provide high quality specialist support, advice and symptom control to individuals with specialist complex palliative care needs and their carers in their primary care setting.

To support the SCCS Managers /Head of Community Services in monitoring and maintaining quality nursing practice in accordance with national and local standards/guidelines.

Lead on Referral Hub developments and respond to all Referral Hub objectives and service delivery goals and opportunities, in line with Hospice strategy.

To be able to work flexibly across a 7-day service as indicated by service need and demand as the referral hub further develops in line with strategic direction.

Leadership and Operational Management

To lead and deputize an effective, innovative team.

To identify opportunities for service development in liaison with the SCCS Managers & Head of Community Services

To attend internal and external Multidisciplinary Teams for liaison of potential admissions and discharges back to services.

To ensure relevant parties are kept informed regarding the complex management of referrals.

To actively monitor key performance indicators regarding referrals for SFH ensuring compliance and reporting any variances to Head of Community Services.

To ensure that the Referrals Hub is always staffed safely according to need and within allocated resources with accountability for the duty rota in line with SCCS to ensure consistency.

To be responsible for Referrals HR activity including involvement in recruitment and selection of staff, orientation and induction of new staff as appropriate

To contribute towards budget setting process and where appropriate manage a delegated budget ensuring this is maintained as allocated.

Supervision and co-ordination of Referrals Hub team

To undertake delegated duties from the Referrals Hub Manager / Head of Community Services in relation to nursing and clinical issues.

To co-ordinate/monitor the appraisal system and undertake staff appraisals if requested with support from Referrals Hub Manager

Contribute to reports as required for internal use and for external use regarding referral demand and outcomes.

Ensure and oversee Referral Hub service compliance with all Health and Safety requirements.

Contribute to local, regional and national forums for specialist palliative care services as a Referrals Hub representative.

Develop and maintain working relationships with other Local Hospices, Acute Trusts, Primary Care, Community Services and Local Authority Services to ensure joint service planning as appropriate.

To ensure that the Referrals Hub provides an excellent learning environment for staff and those on placement and ensure that knowledge is shared.

To promote the development of Referrals Hub nursing and administrative support through reflective practice and ensure other support mechanisms are in place.

To work alongside the Practice Development Team to identify and meet the development needs of staff, through induction, orientation, appraisal and learning/support following incident.

To participate in education programmes, internal and external, as required.

To be responsible for monitoring/support of the staff competency framework.

Attend internal Management Group meetings and other internal meetings relevant to the Referrals Hub Clinical Specialist role and ensure appropriate information is fed back to the Referrals Hub Team.

Professional Responsibilities

To lead and manage the Referrals Hub by example-team work, collaboration, inspiration and direction.

To keep abreast of requireddevelopment/knowledge related to nursing and specialist palliative and end of life care and ensure application of theory to practice.

To understand the importance of own professional accountability and recognise individual responsibility for personal and professional development in accordance with the Nursing and Midwifery Council Code of Professional Conduct.

To identify own development needs and initiate a plan to meet those needs.

To receive reflective practice/one to one supervision for own personal and professional development.

To facilitate quality initiatives both for the Referrals Hub and from a perspective across the hospice.

To adhere to the policies and conditions of service of SFH.

To understand that the Referrals Hub clinical specialist role may change as the post develops, but only with discussion between the Head of Community Services and Director of Quality and Care.

Research and Audit

To participate in research and audit as appropriate

To identify opportunities for research and audit of practice.

Governance and Quality Assurance

To assist with responding, reporting, investigating and learning with regards to concerns, complaints and incidents in liaison with the Head of Nursing, Quality and Assurance.

Ensure the Referrals Hub manages safeguarding in line with policy, process and escalation, with documented reference to Safeguarding Leads.

To assist with follow- up of recommendations from internal audits.

To ensure that national and local policies and procedures are adhered to by all staff and in accordance with the Regulations and Standards of the Care Quality Commission and Nursing Midwifery Council (NMC).

Person Specification

Qualifications

Essential

Qualified clinical professional (nursing/other ) with current registration and evidence of PIN/Registration. Significant clinical senior level experience Band 6/7. Degree or equivalent experience in relevant area of work. Evidence of knowledge and practical application of team leadership. Evidence of Continuing Professional Development. In depth knowledge and understanding of the CQC registered service requirements for hospice service delivery. Evidence of leadership and management development or willingness to work towards.

Experience

Essential

Mentoring and supervising senior level nursing posts. Experience of coordinating an effective duty rota and resourcing a service to meet changing levels of individual needs/complexity. Experience of supporting and developing others through an appraisal process; and ability to lead and manage others promoting fairness and teamwork. Experience of service redesign and implementation. Experience of working with/developing palliative care services.

Desirable

Experience of working within the NHS or Local Government and in particular implementing service policies and procedures.

Skills, Abilities and Knowledge

Essential

Excellent communications skills, both written and verbal presentation. Excellent organisational/time management skills. Strong interpersonal skills with ability to communicate effectively at all levels across a range of situations, including difficult and complex conversations. Ability to work under pressure and prioritise constantly changing, high volume workloads experience and ability to work to deadlines. Prove ability to make clinical decisions at all levels of complexity , to work on own initiative and accept responsibility Advanced symptom control knowledge and complex case management. Ability to work alone and as part of a team. Working knowledge of IT - inclusive of excel, access, word and power point. Knowledge of key Palliative Care nursing and service provision levers Ability to demonstrate knowledge of hospice work coupled with enthusiasm and commitment to the work of the Hospice Ability to command the confidence and credibility of clinicians and managers. Able to think operationally and strategically. Adaptable, flexible and able to handle uncertainty. Able to engage with, motivate and lead others. Ability to provide clinical supervision.

Desirable

Knowledge of existing NHS and Local Authority structure/strategy.

Responsibilities

Desirable

Is able to demonstrate experience and knowledge of policy and service development implementation.

Other Requirements

Essential

Demonstrable experience in palliative care nursing. Ability to maintain and understand the importance of confidentiality. Willingness to take on new responsibilities and respond positively to change. Willingness to work flexibly across a 7 day service to accommodate service requirements.

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