Complaints and PALS Officer

4 weeks ago


Romford, United Kingdom Division of Surgery – BHRUT NHS Full time

Job overview

Here at BHRUT we have a dedicated and dynamic multidisciplinary team who maintain the highest quality and standards of care to our neonatal population, the successful applicant will join our dedicated team of which includes Neonatologists, Advanced Neonatal Nurse Practitioners Clinical Nurse Specialists including neonatal community outreach service and a dedicated Education Team who provide clinical training and support within the neonatal unit. In addition we also work closely with a highly motivated team of allied health professionals to provide excellent family centred and psychosocial care for our patients and families. Here at BHRUT we focus our care and service delivery with PRIDE and we believe it’s about living our values: Passion, Responsibility, Innovation, Drive and Empowerment – the PRIDE at the heart of all we do.
We are looking to appoint an enthusiastic, motivated, flexible, hardworking, positive thinking Neonatal Qualified In Specialty Nurse to our team to assist /give high-quality of care and promote care for all our babies and their families.

Main duties of the job

To act as a role model and provide leadership in the clinical area. To demonstrate enhanced clinical specialist skills in order to provide the highest standard of individualised patient care plans while supervising the work of others. The post holder will have continuing managerial, clinical and professional responsibility within the Neonatal Units in the most efficient and safe manner in accordance with the Directorate and BHR Trust Policies (G6, CD2, CD5, HWB5)

Working for our organisation

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.

We’re pleased to be leading the way in wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be ; the Care Quality Commission has raised the ratings for at Queen’s and King George hospitals; and showed that the Trust was the most improved in 2023 for reducing waits for emergency care. 

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the .

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Person specification

Education/ Qualifications

Essential criteria

RCN/ RN (Child/Adult Branch) Neonatal qualification QIS and NLS.

Desirable criteria

Leadership and management courses. Evidence of research and audit. Teaching,assessing and evidence of professional development

Experience/ Knowledge

Essential criteria

At least two years of band 6 neonatal nurse in level 2/3 neonatal unit.

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.



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