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Administrator

3 months ago

Skegness, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen within the Skegness Adult Community Mental health team to appoint an enthusiastic individual to support with the daily running of the wider team.

The CMHT consists of supporting individuals with complex severe and enduring mental health needs within the community.

The team operates a 9:00am - 5:00pm service Monday to Friday and is office based.

Main duties of the job

The role will consist of the provision of high standard, comprehensive, professional and confidential administration service to ensure the delivery of high quality patient care.

You will be required to provide general administration duties to the team including:

answering the phone taking messages dealing with enquiries responding to emails dealing with incoming and outgoing post photocopying and scanning assisting with the effective dissemination of information as appropriate.

The successful candidate will require to have effective IT skills. Previous experience would be desired.

About us

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We're really proud of this

We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has arange of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life. Visit to find out more .

Job description

Job responsibilities

To provide General administration duties to the team including answering phone, taking messages, dealing with enquiries, responding to emails, dealing with incoming and outgoing post, photocopying, scanning, and assisting with the effective dissemination of information as appropriate.

To participate in providing a professional reception to the service, and to ensure both telephone and personal enquiries are dealt with in a polite, confidential, and efficient manner. Communicating sensitively with anyone coming into the department maintaining strict standards of confidentiality

To respond to queries and incoming calls on a daily basis, which may be non-routine and can sometimes involve information of emotional and distressing circumstances, ensuring prompt attention in a professional and sensitive manner, assessing situations, and seeking further information/support where required.

To manage own workload seeking advice when required, performing routine office procedures including, typing, and producing letters, producing basic reports ensuring all correspondence is produced to an accepted standard of quality and accuracy.

To ensure essential paperwork and policies within the team are kept up to date, informing staff of changes and new policies.

Assist in scheduling appointments/meetings using the diary management system in outlook, make room bookings and maintain the room booking diary.

Assist in the stock control and electronic ordering of all office equipment and stationery; and the subsequent electronic receipting of all received supplies. including supporting with managing and handling the petty cash for the building and giving out payment for goods ensuring receipts are kept.

To ensure patient and staff confidentiality is maintained at all times adhering to Trust and national policy regarding same.

Inputting a variety of information from various sources into the appropriate information systems, RIO, System One, Datix, ESR

To participate in Supervision and appraisal in line with Trust policy.

To ensure all work is undertaken in line with Trust and national policy.

Comply with and carry out safe practice in accordance with Trust policies and procedures, appropriate Codes of Conduct, the Mental Health Act (1983) and other relevant national and local guidance.

To recognise the need for flexibility and be willing to undertake extra duties as and when required that are commensurate with the grade and responsibilities of the post including providing cover for other admin staff within the service, across the county.

Participate in the provision of the extended hours service as required.

To assist with the inputting of information onto our clinical system.

Person Specification

Experience

Essential

General office experience Competent use of Microsoft Word and Excel Letter formatting and typing letters Data inputting Outlook and diary management Customer service Photocopying

Desirable

Microsoft Power point and Publisher Managing other people's diaries Reception Managing Office Post Use of clinical systems particularly Rio Petty cash and office finance

Qualifications

Essential

Good standard of education, including English. NVQ level 2 or equivalent Qualification and or experience

Skills

Essential

Microsoft Office including Word and Excel

Desirable

Use of telephone switchboard Big Hand Dictation Clinical system skills