Maternity Booking Clerk/Receptionist

3 days ago

Stevenage, United Kingdom East and North Herts NHS Trust Full time

Job summary

We are recruiting for a Maternity Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

This role will involve cross site reception cover for Lister Hospital, QEII Hospital and Hertford County Hospital. This role also involves office-based administration supporting the maternity service managing referrals, phone lines, preparation of clinics and many other administration tasks.

You will need to have initiative and be able to cope with working in a very busy and demanding environment. You will need to be flexible and able to work shift patterns.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

The post holder will be one of a team of Administration Clerks providing a clerical/administrative support for the Consultants and their respective medical teams within the Obstetrics and Gynaecology Directorate.

The post holder will deal directly with patients and relatives over the telephone and in person, accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.

About us

At East & North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation & our staff & patients are at the heart of delivering this ambitious agenda.

We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Job description

Job responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person Specification

Qualifications/Training

Essential

NQV qualification in customer care or equivalent

Desirable

GCSE (Grade C or above) or relevant experience

Previous Experience

Essential

Significant experience working within the NHS or other healthcare environment Relevant experience of working with databases Ability to use MS Office including Word, Excel and E-mail.

Desirable

Ability to use Lorenzo system Experience of dealing with staff at all levels

Skills

Essential

Accurate keyboard skills Ability to work under pressure and meet deadlines Excellent oral and written communication skills Ability to deal with angry distressed patients and relatives. Able to work on own initiative Ability to priorities work load Ability to display sensitivity/diplomacy and tact at all times Problem solving skills Able to adapt to change Able to work effectively as a team player Able to project a positive attitude Ability to effectively respond to customer needs using critical thinking Able to ensure standards are adhered to

Knowledge

Essential

Significant experience in customer care gained within a busy, pressurised environment in a service or similar environment Understanding the needs for confidentiality.

Desirable

Experience of working within a NHS booking centre Call centre or similar environment experience Reception experience Awareness of Health & Safety requirement

Other Requirements

Essential

Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day

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