Booking Clerk

6 months ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time

We are recruiting for a Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

We are looking for a highly motivated, enthusiastic individual to work within our team.

You should have the ability to work without direct supervision, be able to prioritise and manage workloads in order to support our team.

You will provide professional and efficient administrative support to the secretaries, service coordinator, ward clerk and consultants. Duties will include booking appointments, receipting clinics, cashing up clinics, creating referrals, cancelling and rebooking clinics and maintaining ERS.

You will undertake these duties with and without direct supervision, working within broad procedural guidelines.

Our Values are I nclude, R espect and I mprove. It is important that you understand and refer to our values during your recruitment process and beyond

To receipt outpatient clinics, welcoming the patients in and marking them as arrived on our computer system and then cashing up the clinic. Deal with enquiries in person and via the telephone and act as the first point of contact.

Liaise with Consultants, Outreach Sisters, Maternity Clinic manager and Deputy General Manager / Service Coordinator to arrange for additional clinics to be set up when needed.

Liaise with Consultants, Consultants’ PAs, Service Coordinator and the patient administration office to cancel and rebook clinics within the Trust guideline due to annual leave, study leaves and Trust rolling half days.

To book appointments for the Neonatal Unit and deal effectively with GP and Consultants’ queries regarding patients’ appointments and clinic details.

To manage the clinics effectively and ensure that patients do not breech the current waiting times by monitoring the clinics appointments effectively.

Supporting the ward clerk in prepping the notes for clinic.

Have knowledge of the patient administration computerised system and support the team in maintaining accurate health records and tracking system.

Ensure all follow up appointments are made in a timely manner.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

**We run the following hospitals**:
The Lister Hospital, Stevenage

New Queen Elizabeth II (New QEII), Welwyn Garden City

Hertford County, Hertford

Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

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