Collections Advisor

3 weeks ago

Milton Keynes, United Kingdom Ascendant Recruitment Full time

Collections Advisor
Permanent
Milton Keynes Hybrid Working
£24,000 to £29,000 DOE


My client is looking for an experienced Collections Advisor to join their team to manage and provide top-quality customer service and support to their customers. As a Collections Advisor you will advise customers on the best methods of getting their accounts up to date, whilst following and adhering to company policies and FCA regulations. To be successful in your application you must have previous collections experience.

Collections Advisor Key Tasks and Responsibilities will include:

  • Make outbound calls to customers and answer inbound calls to collect amounts past due and set affordable repayments.
  • Communicate with customers via tele, webchat, email and SMS
  • Work with customers who may be facing financial difficulties and work with them to come up with a solution.
  • Providing top-quality service to all customers.
  • Provide the best advice and guidance ensuring it s aligned with regulatory requirements.

To be successful in the role of a Collections Advisor we require the following skills and experience:

  • Previous Collections experience.
  • Familiar with regulatory requirements.
  • Successful track record of building strong relationships with customers and colleagues.
  • Exceptional communication skills
  • Competent with a PC and MS Office.
  • FCA knowledge.

Role Advertised 20th August 2024

If you feel you have the right Collections experience for this role, please apply today

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton s leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit ascendantrecruitment.co.uk

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