Collections Advisor

6 months ago


Milton Keynes, United Kingdom Snap Finance UK (Group) Limited Full time

**Collections Advisor (Hybrid)**

**JOIN A FUN COMPANY THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS**

**Who are we and what do we do?**

Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US.

Snap Finance UK was launched in July 2017 and offers financial solutions to consumers who have been refused credit or are building up their credit score, through a network of retail partners across the UK.

Our Mission is to unlock financial flexibility for a better life and our vision is to imagine a world where everyone has the financial means to thrive.

If you’re looking to make a great career move, then look no further.

We are on the lookout for a Collections Advisor (Hybrid) to join our team, see more information below.

**Reporting to**: Collections Team Leader

**Location**: Crownhill, Milton Keynes / Hybrid Working.

**Working Hours**: 37.5 hours a week - Monday - Friday 8:30am - 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am - 13:00pm.

**Role Purpose**: To manage and provide top-quality customer service and support to Snap customers. Advise them of the best reasonable action to take to get their accounts up to date, following and adhering to our strict company policies and FCA regulations.

**Your Key Tasks and Responsibilities will include**:

- Make outbound calls to customers manually and via the dialler and answer inbound calls to collect amounts past due and set affordable repayments.
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Making informed decisions based on the unique circumstances and information given.
- Providing suitable decisions based on each individual customer and the business.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Treating Customers Fairly.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Supporting other business areas where required.

**To be successful in the role of a Collections Advisor** **we require the following skills and experience**:

- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Exceptional communication skills (Face to Face and Written).
- Competent with a PC and MS Office.
- Time management.
- Ability to prioritize tasks.
- Attention to detail and rapport building.
- Passionate with a desire to go the extra mile to succeed.
- Friendly and helpful, coupled with a great attitude
- Must be able to complete simple mathematical equations (add, subtract, multiply & divide using fractions, decimals, or whole numbers).
- Desire to play to win as a team.
- FCA knowledge.

**Benefits**:
As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include:

- Competitive salary plus an annual bonus based on company performance and/or personal yearly performance.
- 26 days annual leave - plus your birthday off and an extra day for each year you’ve worked, capped at 4 years (that’s an additional 4 days)
- Discounted gym memberships
- Access to our Snap Perks platform.
- It’s all about balance - Our hybrid work environment encourages employees to utilise the flexibility of working from home, as well as the benefits of in-person collaboration that our offices provide.
- Life Assurance.
- Cycle2work Scheme
- Eyecare vouchers

If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘**APPLY**’ and upload your up-to-date CV and cover letter for the position.

Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.

Pay: £24,000.00-£29,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Application question(s):

- This is a Hybrid role. Can you travel to the MK office when required?

**Experience**:

- Financial services: 1 year (required)
- Collections: 1 year (required)
- Debt Management: 1 year (required)

Work Location: Hybrid remote in Milton Keynes, MK8 0AB

Reference ID: VAC0125



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