Collections Advisor

6 months ago


Milton Keynes, United Kingdom Snap Finance UK (Group) Limited Full time

**JOIN A FUN, FRIENDLY AND FLEXIBLE FAMILY**

**Position**: Collections Advisor

**Department/Group**: Operations

**Reporting to**: Collections Team Leader

**Location**: Crownhill / Hybrid Working

**Working Hours**: Monday to Friday 8:30am to 5:30 pm. Saturday work is required every 4 weeks between the hours of 09:00am - 13:00pm.

Did you know that that Snap Finance was founded in the United States in 2012, and today is the largest privately held alternative finance in the US? Did you know that Snap Finance UK was launched in July 2017 and is a fast evolving and growing business?

Snap Finance UK offers financial solutions to consumers who have been refused credit or are building up their credit score, through a network of retail partners across the UK.

Our strategy focuses on relationships, service and expertise through which we aim to build great relations with our retailers that supports growth in both theirs and our businesses.

If you’re looking to make a great career move and you like to **Get Stuff Done**, then look no further.

Due to the continued success and growth of Snap Finance, we now need additional support in the **Collections Team** and are on the hunt for a great Collections Agent to join our team.

**The role and responsibilities include**:

- Make outbound calls to customers manually and via the dialer (internal system) and answering inbound calls to collect amount past due and set affordable repayments.
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Making informed decisions based on the unique circumstances and information given.
- To provide the best advice and guidance ensuring it’s aligned within regulatory requirements.

**To be successful in the role as a Collections Advisor we require the following skills and experience**:

- Previous Collections telephone experience.
- Familiar with regulatory requirements.
- Exceptional communication skills (both verbally and written).
- Successful track record of building strong relationships with customers and colleagues.
- Strong attention to detail.
- IT Literate.
- Pro-active; help find one-stop resolutions.
- FCA knowledge.

As a new family member to Snap, you will receive and have access to a variety of our great benefits, which could include: 26 days’ annual leave, discounted gym memberships, pension scheme, discretionary bonus, access to our Snap Perks platform, your birthday off and the option to buy holiday Subject to terms and conditions agreed within contract.

If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘**APPLY**’ and upload your up-to-date CV and covering letter for the position.

Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record check.

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Life insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Application question(s):

- This is a Hybrid role. Can you travel to the MK office when required?

**Experience**:

- Financial services: 1 year (required)
- Collections: 1 year (required)

Work Location: Hybrid remote in Milton Keynes, Buckinghamshire



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