Housekeeping Supervisor

2 weeks ago


Burton upon Trent, United Kingdom Hoar Cross Hall Full time
Housekeeping Supervisor (Maternity Cover)

Location:

Hoar Cross Hall, Staffordshire

The Role:

As a valued member of our Housekeeping team, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. Your impeccable cleaning skills and attention to detail will ensure that every guest enjoys a pristine and welcoming environment during their stay. Your dedication to excellence will leave a lasting impression, contributing significantly to their overall experience.

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….Do you feel a sense of achievement when the housework is finished, and you stand back feeling proud of the gleaming work surfaces and freshly made beds? Do you have the skills and experience to lead and coach a team to work to the same high standards? If so, we have the job for you…

Why Join Us:

  • Work in a stunning, historic estate with a commitment to excellence in hospitality.
  • Competitive Rate of Pay.
  • Complimentary use of the leisure and spa facilities.
  • Free lunch from our staff canteen.
  • Complimentary Spa Day at Eden Hall on work anniversaries.
  • Employee Benefits Program.
  • Free Parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent Induction and training programme.
  • Opportunities for professional development and career advancement.

Role Specification:

  • Oversee the day-to-day running of allocated floors, ensuring smooth operations among room attendants and linen porters.
  • Manage the cleanliness of guest bedrooms and public areas, continually striving to improve standards.
  • Inspect vacant, departing, staying, and new arrival rooms before marking them as completed on the Room Status (RS) system.
  • Monitor maintenance issues and report them using Snapfix.  
  • Liaise with Reception regarding room moves, late departures, or early arrivals. 
  • Ensure all actions for VIP guests and previous complaints are followed up and reported to the Head Housekeeper or Deputy Head Housekeeper.
  • Provide
    regular updates to Head Housekeeper/Deputy Head Housekeeper and Reception of room
    statuses.

Shift Patterns:
  • 12 month Fixed term basis covering for Maternity leave
  • 40 hours per week
  • 5 days out of 7 per week
  • Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
People say you can’t choose your family, well we choose you to be part of ours.

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