Patient Safety
4 days ago
Job summary
An exciting opportunity has arisen for an experienced administrator to join the Patient Safety and Quality team at Gloucestershire Hospitals NHS Foundation Trust. The role will provide essential administrative support to the corporate and divisional Patient Safety & Quality Teams and support the Datix System Manager with the administration of the Trust Risk Management Software (Datix).The Trust is looking for a diligent, proactive, experienced administrator with excellent communication and organisational skills and a keen attention to detail.
Interview will involve a short admin task. No preparation required.
Previous applicants need not apply.
Main duties of the job
The role will provide essential administration support to the patient safety & quality team, including taking minutes, answering the phone, electronic filing, generating basic reports, data entry, responding to emails and some aspects of diary management. Previous experience of electronic databases or management systems and the ability to learn Trust specific software is essential, as the role also provides administrative support to the day-to-day management of the Trust wide risk management system, Datix.
About us
The successful candidate will work with a small, professional team, based at Gloucestershire Royal Hospital.
We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.
With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.
Job description
Job responsibilities
Job Purpose: To provide administrative support to the corporate and divisional Patient Safety & Quality Teams.
To support the DATIX System Manager with the administration of the Trust Risk Management Software (DATIX).
Key Areas of Responsibility: Responding to routine enquiries from all grades of staff across the Trust as well as from representatives of external organisations
Co-ordinating and supporting the provision of training in patient safety and risk processes, including maintaining a record of all training undertaken.
Carrying out general administration duties including: taking minutes, answering the phone, electronic filing, generating basic reports, data entry, responding to emails and some aspects of diary management.
Arranging a variety of meetings, workshops and presentations
Supporting the transfer of sensitive and sometimes contentious information arising from safety incidents while maintaining confidentiality and using discretion.
Managing shared email inboxes and phone lines and directing queries appropriately.
Providing administration support cover for the Patient Safety & Quality Managers and DATIX systems Manager when absent, escalating any complex queries.
Maintaining up to date contact and distribution lists
Carrying out basic quality assurance checks as instructed.
Maintaining and updating data dashboards as required
Basic use of Trak care and electronic patient record to provide support to the Patient Safety and Quality advisors in identifying admission and appointment history for patients involved in incidents
Ability to remain focused during repetitive tasks
Establishing effective and open administrative processes and filing systems that enables easy access to all material by post holder and team.
To undertake any other duties compatible with grade in discussion with Line Manager
Managing electronic storage provisions through the use of share drives and SharePoint sites
Supporting the Patient Safety and Quality team tracking incidents and action plans
Responding to enquiries and providing process related advice and guidance where able and escalating queries where required.
Entering data and generating reports from databases and spreadsheets using defined search criteria
Supporting the Datix System Manager in the administration of the Trust risk management software for incidents, risk registers, complaints, PALS, mortality and claims
Carrying out DATIX system administration duties to include: approving contacts, creating and modifying user profiles and resetting passwords.
Supporting the DATIX System Manager with the production of training materials/presentations to support training in the Trust risk management software
Person Specification
Qualifications/Experience/Knowledge and Skills
Essential
Educated to NVQ level 3 or equivalent Previous administrative experience (appropriate years) including electronic databases or management systems Advanced keyboard and IT skills with advanced experience and competence in Microsoft Office packages to include Outlook, Word & Excel Able to use word processing skills to produce and format complex documents. Ability to deal with non-routine issues and solve problems Use PowerPoint to design, create and edit presentations Make effective use of file management on computer network drives Maintain up to date records in manual and electronic office systems, ensuring consistency, accuracy, attention to detail and enabling information to be located and retrieved. Able to collate and provide accurate information from a variety of sources Diligent with excellent attention to detail Ability to learn Trust specific software To accurately record and relay messages as appropriate using discretion in redirecting callers and giving advice. Excellent written communication, including the ability to produce formal documents such as guidance material and standard operating procedures Excellent verbal communication and interpersonal skills with the ability to communicate clearly and concisely Ability to prioritise and organise own work load with varying and unpredictable demands, working without supervision Excellent organisational and time management skills and ability to adhere to strict deadlines Proactive/ takes own initiative to seek out and implement quality improvements Able to follow instructions and work independently within a defined remit Team worker Reliable, Adaptable and Dependable Resilient under pressure
Desirable
NVQ 3 Business Administration or equivalent-
Head of Patient Safety and Learning
4 weeks ago
Gloucester, Gloucestershire, United Kingdom Gloucestershire Health & Care NHS Foundation Trust Full timeJob DescriptionThe Gloucestershire Health and Care NHS Foundation Trust is seeking a highly skilled and experienced professional to fill the role of Head of Patient Safety and Learning. This position is a key part of the Trust's commitment to delivering high-quality patient care and ensuring the safety of our patients.Main ResponsibilitiesLead the Trust's...
-
Patient Safety Improvement Advisor, Band 6
7 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time**Responsibilities include**: - Developing, testing and embedding the Trust Patient Safety Incident Response Plan and Policy. - Liaising with the Trust education team to introduce the national patient safety syllabus and the training requirements of PSIRF. - Supporting the development and implementation of learning responses as part of the Patient Safety...
-
Patient Safety
5 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timePatient Safety & Quality Administrator (26 hours a week) An exciting opportunity has arisen for an experienced administrator to join the Patient Safety and Quality team at Gloucestershire Hospitals NHS Foundation Trust. We are looking for a fixed term or secondment position for twelve months. The role will provide essential administrative support to the...
-
Patient Safety
6 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time**Job Purpose**: - To provide administrative support to the corporate and divisional Patient Safety & Quality Teams. - To support the DATIX System Manager with the administration of the Trust Risk Management Software (DATIX). Key Areas of Responsibility: - Ensuring that a consistent level of admin support is provided to the Patient Safety & Quality team. -...
-
Patient Safety and Quality Midwife, Band 7
6 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeManagement and professional responsibilities - To ensure that the grading of incidents is accurate and that the level of investigation is commensurate with the harm caused and likelihood of recurrence - To work within Trust policies, protocol and guidelines providing comment on new policy documents as required. - To deputise for the Quality and Patient...
-
Patient Safety
5 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeAn exciting opportunity has arisen for an experienced administrator to join the Patient Safety and Quality team at Gloucestershire Hospitals NHS Foundation Trust on a fixed term contract to cover maternity leave. The role will provide essential administrative support to the corporate and divisional Patient Safety & Quality Teams and support the Datix System...
-
Patient Safety
7 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeWorking under time pressure with some interruptions to deal with queries Frequent periods of concentration required whilst maintaining a high standard of attention to detail. Prolonged use of computers for majority of working day. Proactively identify and implement quality/service improvements, updating and implementing policy developments as appropriate....
-
Patient Advisor
3 months ago
Gloucester, United Kingdom Hucclecote Surgery Full timeJob summary : To provide front of house customer service to all stakeholders with a positive and professional image at all times. This will include directing patients to the appropriate healthcare professional, booking of appointments and answering queries. Day to day administration duties to be dealt with effectively and efficiently in line with the...
-
Patient Care Support Professional
2 hours ago
Gloucester, Gloucestershire, United Kingdom EMED Group Full time**EMED Group Overview:The EMED Group prioritizes delivering exceptional patient care while maintaining a commitment to quality and safety. As an Ambulance Care Assistant, you'll be an integral member of our team, ensuring smooth patient transfers and outstanding customer service.**Responsibilities:**Transporting patients to medical appointments and...
-
Mental Health Specialist
5 days ago
Gloucester, Gloucestershire, United Kingdom Surecall Recruitment Services Full time**Job Summary**We are seeking a compassionate and dedicated Registered Mental Health Nurse to provide high-quality care to patients experiencing mental health issues. This role requires a strong understanding of patient care and anatomy, as well as the ability to work collaboratively within a multidisciplinary team.As a key member of our team at Surecall...
-
Patient Meals Service Assistant, Gms Band A
7 months ago
Gloucester, United Kingdom Gloucestershire Managed Services Full timePatient Meal Services To be responsible for food and beverage services, prepare patients beverages and snacks and clearing up of patients beverage service in accordance to the work schedule. Preparation for service, portioning and presentation of meals and beverages, checking for specialist diets and liaising with nursing staff to ensure the correct items...
-
Patient and Service User Transport Driver
6 months ago
Gloucester, United Kingdom PM247 Ltd Full timeResponsibilities: - Safely transport patient to designated locations - Follow all traffic laws and regulations - Inspect vehicles before and after each trip to ensure they are in good working condition - Maintain accurate records of deliveries, mileage, and fuel consumption - Communicate with dispatchers and other team members to coordinate delivery...
-
Patient Flow Coordinator
5 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeKNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Relevant experience working within patient flow, discharge planning or equivalent role in an NHS setting. Excellent verbal and written communication skills. Flexible and responsive attitude. Demonstrate potential for personal development. Enhanced IT skills. KEY RESULT AREAS 1. To case manage the discharge planning...
-
Patient Meals Service Assistant, Gms Band A
5 months ago
Gloucester, United Kingdom Gloucestershire Managed Services Full timeA great opportunity has arisen to join our professional catering teams at Gloucestershire Hospitals. Each year, our hard working staff prepare, cook and serve over a million meals for patients, staff and visitors from our production kitchen. The role of the catering assistant is to ensure that patients, staff and visitors are provided with an efficient food...
-
Clinical Safety Officer
5 months ago
Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timeWe have a really interesting opportunity to come and work in a friendly and well supported team as a Clinical Safety Officer (CSO). This is a new role that we have developed to support the ongoing need within our Trust and will work collaboratively with governance teams within services to ensure streamlined processes are in place for the management of risk...
-
Associate Director
6 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeAs an experienced registered professional working at a Trust-wide level, the post holder will have a lead role in ensuring that the Trust has robust mechanisms in place for safeguarding, and public protection, including those required for the Trust to fulfil its statutory duties. The post holder will have a lead role in ensuring that the Trust fulfils its...
-
Associate Director
7 months ago
Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeAct as a senior member of the senior team, deputising for the Deputy Chief Nurse and Director of Midwifery and taking responsibility for corporate strategic and operational functions in relation to the Safeguarding and Public Protection agenda including project leadership and sponsorship, on behalf of the organisation. - Represent the Executive Office of...
-
Band 6 Quality and Safety Officer
3 days ago
Gloucester, Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full timeJob Overview:We are seeking an experienced nurse leader to join our Day Surgery team at Gloucestershire Hospitals NHS Foundation Trust. As a Senior Day Surgery Nurse Leader, you will be responsible for providing clinical and professional support to the day surgery team, ensuring effective management and driving change.Key Responsibilities:Provide leadership...
-
Home Safety Check Scheme Fieldworker- Band 3
6 months ago
Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full timePlease note that this role does not meet the criteria for sponsorship and therefore we are only able to consider applicants with unrestricted right to work in the UK due to the role not currently meeting the UK Government’s Visa's & Immigration's requirements for a Skilled Worker Visa. **We are looking for a new member to our team**: The Home Safety Team,...
-
Health, Safety
6 months ago
Gloucester, United Kingdom Skanska Full timeSkanska is searching for a dynamic Assistant Superintendent. This is a great opportunity to start a career with a company that builds things that matter and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals. Whether...