Customer Support Specialist
3 weeks ago
Job Title: Customer Support Specialist
Job Type: 6 months temporary contract
Hours : part time hours hours per week :
Monday to Wednesday -
Job Location : Cramlington
Key Accountabilities
Adhere to the Customer Service Standards Work towards agreed team KPIs Record all customer activity in our LIMs/Q Pulse database Log any non-conformances or customer complaints using Q-pulse. Assisting in the management of the company’s LIMS system and amendments thereto, liaising with the company’s systems’ provider (AIS) as required All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software) Setting up and configuring new customers on the labPortal website Chase PO requirements and ensure PO are entered into the system when required Build, develop and manage mutually beneficial long term relationships with customers. Establish and understand customer requirements in order to support them through the customer journey. To be a voice of the customer to best ensure that our products and services meet customer requirements
Qualifications
Essential
Minimum of HND or equivalent experience Experience of data systems Relevant experience in a similar role Experience of AIS LIMS is advantageous
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