Customer Support Specialist

3 weeks ago


Cramlington, United Kingdom SGS Full time

Company Description
**SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.**

**Job Description**:
**Job Title**: Customer Support Specialist

**Job Type**:12 months temporary contract

**Hours**: part time hours 22.5 hours per week:
Monday to Wednesday - 9.00 am-5.30pm

**Job Location**:Cramlington

**Key Accountabilities**
- Adhere to the Customer Service Standards
- Work towards agreed team KPIs
- Record all customer activity in our LIMs/Q Pulse database
- Log any non-conformances or customer complaints using Q-pulse.
- Assisting in the management of the company’s LIMS system and amendments thereto, liaising with the company’s systems’ provider (AIS) as required
- All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
- Setting up and configuring new customers on the labPortal website
- Chase PO requirements and ensure PO are entered into the system when required
- Build, develop and manage mutually beneficial long term relationships with customers.
- Establish and understand customer requirements in order to support them through the customer journey.
- To be a voice of the customer to best ensure that our products and services meet customer requirements

**Qualifications**:
Essential
- Minimum of HND or equivalent experience
- Experience of data systems
- Relevant experience in a similar role
- Experience of AIS LIMS is advantageous

Additional Information


  • Customer Operations

    18 hours ago


    Cramlington, United Kingdom Thermo Fisher Scientific Full time

    **Customer Operations / Support Specialist - Demo Hardware**: **Location: Benton Lane Newcastle** **Office based Monday to Friday** The Customer Operations & Support Specialist - Demos, will work with the Field Application Specialists, Commercial team and Customers as well as internal collaborators to co-ordinate demand for hardware demo pool equipment...


  • Cramlington, United Kingdom MTrec Ltd Full time

    The CompanyOur client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary.The Role * Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer care for...


  • Cramlington, United Kingdom MTrec Recruitment Full time

    **The Company** Our client is a successful engineering company. Due to growth, they require a Customer Support Executive. On offer is the chance to work for a market leader and an attractive salary. **The Role** - Ensure excellent consistent service to both internal and external customers. - Managing a significant number of incoming telephone calls and...


  • Cramlington, United Kingdom Time to Care Specialist Support Services Limited Full time

    Time to Care is recruiting for Support Workers in the Cramlington area. The service in based primarily in Cramlington and is 24-hour shifts which includes an 8 hour sleep in. You may be asked to work in other services. The role is to support the client who presents with a fairly complex personal care regime, to live their life as fully as possible...


  • Cramlington, United Kingdom MTrec Full time

    **Company Description**: Our client is a successful engineering company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. **Job Specification**: **The Role** - Extensive liaison with both customers and internal departments such as operations, logistics and finance to...


  • Cramlington, United Kingdom Adecco UK Full time

    Adecco Cramlington are looking for a motivated, passionate and enthusiastic Customer Care Specialist to join our client based in the Northumberland area. Supporting the Customer Service Manager, sitting within the Customer Engagement team. You will play an integral role in our business, working as part of an in-house team who supports and leads our 3rd...


  • Cramlington, United Kingdom Talent84 Ltd Full time

    **Sales Support Administrator** **Circa £25,000** Delighted to be helping our client with this specialist role based in Northumberland. Currently looking for an experienced Administrator/Sales Support Specialist to work within this fast-paced but friendly Team! The focus would be on entering sales that come in and working successfully with the...


  • Cramlington, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. Customer Experience Manager job profile: The Customer Experience Manager will be responsible for managing the...


  • Cramlington, Northumberland, United Kingdom MTrec Ltd Full time

    The Company Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. The Role * Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer...


  • Cramlington, United Kingdom SGS Full time

    Company Description **We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity.** **With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.** **Job Description**: **Job Title**: Sample Receipt...


  • Cramlington, Northumberland, United Kingdom MTrec Ltd Full time

    Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer care for external and...


  • Cramlington, Northumberland, United Kingdom MTrec Ltd Full time

    Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands. * Provide customer care for external and...


  • Cramlington, Northumberland, United Kingdom MTrec Ltd Full time

    The Company Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. The Role Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.Provide customer care for...


  • Cramlington, Northumberland, United Kingdom MTrec Ltd Full time

    The Company Our client is a successful manufacturing company. Due to growth, they require a Customer Support Administrator. On offer is the chance to work for a market leader and an attractive salary. The Role Support the business objectives for customer service with the flexibility and responsiveness to meet the variable demands.Provide customer care for...

  • Customer Advisor

    16 hours ago


    Cramlington, United Kingdom Boots Full time

    Job Reference: 196947BR Cramlington, Manor Walks Shopping Centre Fixed Term Part-time **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that’s...


  • Cramlington, United Kingdom SGS Full time

    Company Description SGS provide the world’s most comprehensive range of integrated inspection, testing, certification, and advisory services, powered by the latest technology and digital tools. Our global network of experts supports our customers by helping them to meet increasingly complex regulations and standards. At SGS, we believe in rewarding...

  • Support Coordinator

    16 hours ago


    Cramlington, United Kingdom Home Group Limited Full time

    Support Coordinator - Level 3 Keele Drive, Cramlington Permanent, Full Time (37.5 hpw) Salary of £22,500 pa, plus Brilliant Benefits including health cash plan! **Empowering customers to live rewarding and happy lives. That’s when it hits home.** We have a fabulous job opportunity for you to join our awesome brand new team and brand new service...


  • Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full time

    Central Employment are working in partnership with a UK leading eCommerce web-print specialist based in the North East. They have a brand new and pivotal opportunity for a Customer Experience Manager, joining their centralised leadership team. Customer Experience Manager job profile: The Customer Experience Manager will be responsible for managing the...

  • Sales Administrator

    1 month ago


    Cramlington, United Kingdom Reed Business Support Full time

    REED Business Support are supporting an established manufacturing organisation in Northumberland with the recruitment of an Internal Sales Administrator. This is a full time and permanent role offering a salary in the region of £24,000. **KEY RESPONSIBILITIES** - Providing quotes - Processing orders - Monitoring stock levels - Updating and maintaining...


  • Cramlington, United Kingdom Homefair Blinds & Shutters Full time

    Homefair Blinds & Shutters is one of the UK's leading window blind manufacturers and retailers. Operating throughout the North East and North West of England, we have 20 retail showrooms that are supported by a dedicated manufacturing base and we employ over 150 people. Employing local people to serve the local communities our core values are great customer...