Customer Support Specialist
3 weeks ago
Company Description
**SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.**
**Job Description**:
**Job Title**: Customer Support Specialist
**Job Type**:12 months temporary contract
**Hours**: part time hours 22.5 hours per week:
Monday to Wednesday - 9.00 am-5.30pm
**Job Location**:Cramlington
**Key Accountabilities**
- Adhere to the Customer Service Standards
- Work towards agreed team KPIs
- Record all customer activity in our LIMs/Q Pulse database
- Log any non-conformances or customer complaints using Q-pulse.
- Assisting in the management of the company’s LIMS system and amendments thereto, liaising with the company’s systems’ provider (AIS) as required
- All aspects associated with the prompt and effective reporting of results to clients via LIMS (incl labPortal and GOLD reporting software)
- Setting up and configuring new customers on the labPortal website
- Chase PO requirements and ensure PO are entered into the system when required
- Build, develop and manage mutually beneficial long term relationships with customers.
- Establish and understand customer requirements in order to support them through the customer journey.
- To be a voice of the customer to best ensure that our products and services meet customer requirements
**Qualifications**:
Essential
- Minimum of HND or equivalent experience
- Experience of data systems
- Relevant experience in a similar role
- Experience of AIS LIMS is advantageous
Additional Information
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