Health Records Clerk

1 month ago

ShorehambySea, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

Job summary

We are looking to recruit a full time member of staff to complement our existing Health Records team to work cross site between Southlands and Worthing. Health Records is responsible for the maintenance, preparation and prompt delivery of patients' case notes for their outpatient appointments as well as the administration of emergency admissions to the hospital.

The post holder is responsible for the maintenance of the health records and the preparation, maintenance and scanning of patient case notes for outpatient and emergency and elective admissions.

Main duties of the job

We are currently looking to recruit a Health Records Clerk to join the Health Records Department at the Southlands site of University Hospitals Sussex Foundation Trust, with the possibility of needing to work at the Worthing site if required.

Health Records operates a 24 hour service across our current 3 hospitals sites; Worthing, Southlands and Chichester, and is undergoing many changes following the introduction of digital records, and more recently the merge with both Royal Sussex County Hospital & Princess Royal Hospital, to create the new UHSussex Trust.

We require applicants who are highly motivated, able to work under the pressure of deadlines, adaptable, quick to learn a variety of tasks, and possess good communication skills.

Knowledge of computer systems in addition to evidence of recent clerical experience is essential and working in a healthcare setting would be an advantage.

This can be a physical role involving the manual handling of case notes.

About us

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

Job description

Job responsibilities

Communications and Relationship skills To deal with enquiries in an efficient, polite and courteous manner, providing a caring and helpful service to patients, staff and the public. Analytical and Judgemental skills To establish the nature of a request for patient health records and process in accordance with office procedures. To prioritise workload to ensure patient health records are available to clinicians when attending the hospital for treatment, within agreed departmental timescales. Planning and Organisational skill To facilitate the administration of the Emergency Admissions team, Elective admissions and Outpatient clinics by locating, preparing and delivering patient casenotes and related documentation to the wards, Accident and Emergency Department and designated outpatient clinics to agreed departmental timescales. To participate in local rota arrangements for covering bank holiday duties as agreed with line manager. Patient/ Client Care To undertake to ensure the availability of the patients health records in accordance with departmental procedures, maintaining accuracy and compliance of the system to facilitate a reliable and efficient access 24/7. To send and receive health records to and from other designated sites as requested on a daily basis prioritising urgent requests Policy and Service Development Implementation To comply with all departmental procedures to ensure the provision of an accurate and consistent service throughout the department. Person Specification

Qualification

Essential

Good general education including English and Maths GCSE or equivalent

Desirable

NVQ or equivalent experience Knowledge of scanning Knowledge of a local patient administration system

Experience

Essential

Clerical Experience

Desirable

Experience of working in a confidential environment (including telephone contact)

Skills

Essential

Articulate - able to communicate clearly - verbally and written Accuracy - an eye for detail High standards of interpersonal relationships working in a team environment Display a flexible approach to work and the ability to cope with changes in the environment

Analytical and Judgmental

Essential

Ability to use initiative Ability to manage and prioritise workload

Planning and Organisational

Essential

Ability to work under pressure Ability to work to and meet deadlines

Patient/Client Care

Essential

Demonstrate an understanding of patient confidentiality

Desirable

Knowledge of working in a health care setting

Policy & Service Development

Essential

Ability to understand and review departmental procedures Willing to follow procedures and instructions

Desirable

Ability to teach / train new staff

Information Resources/IT

Essential

Ability to understand new systems and comply with changes to working practices

Desirable

Experience of Microsoft Excel and Word Knowledge of data input and use of database

Personal Qualities

Essential

Team worker, ability to work autonomously Smart dress, neat and tidy appearance, articulate Honesty and integrity, mature and caring disposition, empathy and sensitivity

EDI

Essential

Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues

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